Product Analyst

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

About the role

We are looking for a curious, data driven, Product Analyst to join our Product team within Group Technology. In this role, you will shape the future of our Enterprise websites by analysing product performance and user behaviour, generating data‑driven insights that inform decision‑making, validate priorities, measure success, and drive continuous improvement. Operating in a fast‑paced, iterative Agile environment, you will be the bridge between user behaviour and product strategy. You'll work closely with global stakeholders to turn data into actionable insights, ensuring our digital estate is optimised, user‑centric, and performing at its peak. This role offers the perfect mix of rapid optimisation wins and the opportunity to contribute to larger, global initiatives.

Key Responsibilities

• Understand our user behaviour – analyse product performance, user behaviours, and global trends to uncover opportunities for optimisation and growth.
• Conduct research and data analysis to generate actionable insights and evidence‑based recommendations that inform product decisions and optimisation initiatives.
• Track and report on product KPIs, ensuring data is consistent, accurate and meaningful.
• Support stakeholder workshops to clarify and validate business needs, priorities and business value.
• Support the Product team in shaping product success metrics and evaluation approaches for product and feature enhancements.
• Support the Product Owner with backlog refinement and sprint planning by providing insight and analysis to inform priorities.
• Alongside the Product Owner, co‑create the backlog, writing user stories and acceptance criteria.
• Create and maintain high‑quality product and process documentation, ensuring governance, consistency, and clear identification of dependencies across features and enhancements.
• Conduct post‑release analysis to measure impact against expected outcomes, proving the value of what we build and recommending next steps.
• Support user acceptance testing and release validation, verifying expected outcomes with the Product Owner and business stakeholders.
• Participate in Agile ceremonies and maintain relevant system and process documentation.
• Champion best practice with product changes, collaborating with UX, Platform and SEO teams to ensure relevant regulations, accessibility and GDPR compliance.

Key Skills

• Proven experience in a product analyst role, in digital products or web analytics.
• Strong communication and stakeholder engagement skills.
• Ability to translate data into clear insights and actionable recommendations.
• Analytical mindset with strong attention to detail and structured problem‑solving skills.
• Ability to apply structured analysis techniques to identify insights and drive product improvements.
• Ability to interpret data to improve user experience and product performance.
• Good understanding of the product development lifecycle and Agile ways of working.
• Experience of working with Content Management Systems (CMS).
• Understanding of experimentation principles (e.g. A/B testing).
• Exposure to user testing methods and applying findings to support improvements.
• Experience supporting user story creation and acceptance criteria definition.
• Ability to work effectively within a structured product operating model, supporting Product Manager, Product Owner and Platform Manager responsibilities through data and insight.
• Collaborative and proactive, with a willingness to learn and develop.
• Comfortable working in a fast‑paced, team‑oriented environment.