DUAL Regional Risk Control Survey Manager North West in Manchester

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Location: Applicants must be able to commute regularly to Manchester.

Role Overview: DUAL is recruiting for the position of Regional Risk Control Survey Manager within its Commercial division. The successful candidate will be responsible for delivering regional underwriting risk control services through a combination of remote and on-site activities in the mid-market sector. Key responsibilities include conducting risk assessments, providing technical guidance to underwriters, developing and maintaining risk control standards and managing third-party service providers to ensure effective service delivery.

This is an office-based role operating within a hybrid working model, requiring a minimum of 2–3 days per week in the office. Regular in-person collaboration with underwriters is critical to support business acquisition and retention, strengthen client relationships, and identify potential growth opportunities. The successful candidate will be expected to engage actively with colleagues during office days to ensure effective communication and alignment on key business objectives.

Key Responsibilities

• Underwriter Collaboration: Collaborate with underwriters for pre-cover, prospecting and renewal activities, providing technical support as needed.
• Field & Remote Risk Assessments: Perform high priority site visits and desktop assessments to evaluate customer risk.
• Contractor Oversight: Engage with external survey providers to ensure completion of routine surveys according to agreed service levels.
• Standards & Innovation: Update and maintain risk control guidelines in response to new risks, technologies and market changes.
• Training & Development: Provide training and share best practices with underwriting teams to improve risk awareness and decision-making.
• Relationship Building: Establish and maintain relationships with brokers, customers and internal stakeholders.

Key Skills and Attributes

• Professional certifications: CII, IRM and NEBOSH General Certificate.
• At least 5 years’ experience in P&C risk control surveying.
• Comprehensive knowledge of property and casualty insurance principles and risk management.
• Organized and detail-oriented, able to work independently.
• Strong interpersonal, negotiation and influencing skills with a focus on customer service.
• Capable of managing both office-based and fieldwork responsibilities to support business objectives.

We welcome applications from candidates seeking full-time, part-time or reduced hours arrangements.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.