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- Tasks: Provide top-notch application support and user training for the Acturis platform.
- Company: Join Howden, a leader in insurance solutions with a supportive culture.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Home-based role with occasional travel and excellent career advancement potential.
- Why this job: Make a real difference by improving user experience and driving system enhancements.
- Qualifications: 3+ years of Acturis experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Howden is seeking an experienced Support Analyst to join the Acturis Support team, providing high-quality application support, user training, and continuous improvement across the Acturis platform.
Location: Home Based (with occasional travel)
Department: Broking Application Support Team
Reports to: Broking Application Support Manager
Key Responsibilities
- Acturis Support & Helpdesk
- Manage the internal Acturis helpdesk, ensuring queries are logged, prioritised, and resolved in line with agreed SLAs.
- Provide timely updates to users throughout the lifecycle of their requests.
- Maintain accurate helpdesk records and proactively chase outstanding actions.
- Escalate complex or high-impact issues to the line manager where appropriate.
- Support users across all communication channels.
- System & Process Improvement
- Maintain accurate system configuration and change records.
- Identify trends in support requests and assess root causes (system issues, training gaps, or enhancement opportunities).
- Gather user feedback and development suggestions and liaise with Acturis where required.
- Collaborate with the wider applications team on planned and ongoing initiatives.
- Knowledge Sharing & Training
- Create and maintain clear, user-friendly guides and knowledge articles.
- Deliver training to Super Users and support knowledge sharing across the business.
- Provide Acturis training and mentoring to other team members.
- Share best-practice tips and system enhancements with stakeholders.
- Reporting & Governance
- Produce relevant management information and reports for senior stakeholders.
- Ensure compliance with FCA principles, GDPR, AML regulations, the Bribery Act 2010, and applicable sanctions.
- Uphold Howden's service standards and always act in the best interests of clients.
Knowledge & Experience
- Minimum 3 years' Acturis experience.
- Experience in an insurance customer-facing role.
- Strong understanding of insurance operations and industry challenges.
- Proven ability to prioritise workload and meet deadlines within SLA requirements.
- Experience in an application support or systems administration role.
- Knowledge of other insurance systems.
- Understanding of regulatory and legal requirements (e.g. FCA, GDPR, TCF).
- Familiarity with Howden's operational landscape.
Skills & Behaviours
- Excellent written and verbal communication skills.
- Ability to translate technical concepts into business-friendly language.
- Strong attention to detail and accuracy.
- Confident engaging with stakeholders at all levels.
- Strong organisational and time-management skills.
- Effective negotiation and problem-solving abilities.
- Proficient in Microsoft Office applications.
- Willingness to support and develop team members.
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
Additional Information
- Full UK driving licence and willingness to travel.
- Flexible working hours, subject to business needs.
Support Analyst (Acturis) in London employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (Acturis) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Acturis knowledge. Make sure you can talk confidently about your experience and how it relates to the role. We want you to shine when discussing system improvements and user training!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to share examples of how you've tackled complex issues in the past. This will show potential employers that you can handle the high-impact challenges they throw your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Analyst (Acturis) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Acturis and application support. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of user training and support, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application to reflect your ability to translate technical concepts into business-friendly terms.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle complex issues effectively. In your application, share examples of how you’ve identified trends in support requests or resolved challenging problems in previous roles. This will show us you’re the right fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Howden
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Familiarise yourself with its features, common issues, and how it integrates into insurance operations. This will show that you're not just experienced but also genuinely interested in the platform.
✨Prepare for Scenario Questions
Expect to be asked about how you've handled specific situations in the past. Think of examples where you've resolved complex issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Support Analyst, you'll need to communicate effectively with users and stakeholders. Practice explaining technical concepts in simple terms. You might even want to prepare a short demo or explanation of a common issue and how you'd resolve it.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Highlight your analytical skills and how you identify root causes of issues. Consider preparing a few examples of how you've successfully navigated challenges in previous roles.