SSC Team Leader z językiem angielskim in London

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

This is initially a 12 month contract with potential to extend.

The Process Lead is the senior delivery role within the Process Optimisation Programme, responsible for driving pace, quality and impact across enterprise process architecture, hands-on optimisation and capability uplift. The role exists to turn ambition into execution — setting direction, prioritising work, leading delivery teams and ensuring redesign activity is grounded in real insurance operations while building a sustainable improvement capability across the business.

• Lead, coach and develop the Business Analyst team, ensuring high standards, consistency and delivery pace.
• Establish and maintain a single enterprise-wide inventory of insurance processes, including agreed hierarchies, ownership and metadata.
• Ensure credible opportunity sizing and prioritisation through robust analysis and process heatmaps by division.
• Build sustainable process and optimisation capability within divisions, reducing long-term dependency on central teams.
• Maintain clear visibility of progress, risks and outcomes for senior stakeholders.

Strong experience leading delivery within complex, multi-year transformation or optimisation programmes. Proven ability to translate strategy into execution at scale across multiple business areas. Strong people leadership and coaching capability, with experience building high-performing teams. Strong understanding of systems, data and end-to-end insurance workflows. Excellent stakeholder management skills, with confidence influencing and challenging at executive level. Strong written and verbal English, with the ability to communicate clearly at all levels. Good numeracy skills, with confidence working with data, costs and value measures.

At Howden, we value diversity – there is no one Howden type. We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.