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- Tasks: Lead the strategic direction of our HR Service Delivery platform and enhance user experience.
- Company: Join Howden Group Holdings, a forward-thinking company transforming HR services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of HR innovation and make a real impact on service delivery.
- Qualifications: Experience in product management with a strong grasp of HR processes.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
Here at Howden Group Holdings, we are transforming the way we deliver HR services to our business and this is an exciting time to join our evolving HR function as we look to drive commercially aligned and strategic HR support to our stakeholders.
Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation's HR Service Delivery platform. This role is responsible for defining the vision, prioritising enhancements, and ensuring the platform delivers maximum value to the business. While not directly performing configuration, the Product Manager will oversee governance, guide design decisions, and manage vendor or technical resources to implement solutions aligned with organisational goals.
The role requires strong partnership with HR, IT, and business stakeholders to ensure ServiceNow HRSD supports efficient, scalable, and user-friendly HR services.
Key Accountabilities:- Define and maintain the strategy and roadmap for ServiceNow HRSD, ensuring alignment with business objectives.
- Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery processes.
- Oversee requirement gathering and solution design, ensuring proposed configurations meet business needs.
- Manage platform governance, including standards, best practices, and optimisation initiatives.
- Prioritise and manage the delivery of enhancements and new functionalities through vendor or technical teams.
- Ensure robust testing and quality assurance processes for all changes.
- Monitor platform performance and user experience; recommend improvements and automation opportunities.
- Stay current with ServiceNow HRSD innovations and industry best practices; advise on adoption of new features.
- Act as the primary liaison between HR, IT, and vendors for all HRSD-related initiatives.
- Provide thought leadership on HR service delivery transformation and process improvement.
- Proven experience in product management or ownership within ServiceNow HRSD.
- Strong understanding of HR processes and workflows (case management, employee lifecycle).
- Ability to define and execute strategic roadmaps and manage complex projects.
- Excellent stakeholder management, communication, and influencing skills.
- Familiarity with data governance, integrations, and platform optimisation.
- Experience with other HRIS platforms (e.g., Workday) is desirable.
- Collaborative, client-focused, and results-driven mindset.
Service Now HRSD Team Lead in London employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Now HRSD Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and IT sectors. A friendly chat can lead to insider info about job openings or even a referral. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Howden Group Holdings thoroughly. Understand their HR transformation goals and think about how your experience with ServiceNow HRSD can help them achieve those objectives. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of ServiceNow HRSD Team Lead. Highlight your product management experience and your ability to collaborate with stakeholders. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Now HRSD Team Lead in London
Some tips for your application 🫡
Show Your Passion for HR Transformation: When writing your application, let us see your enthusiasm for transforming HR services. Share any relevant experiences or projects that highlight your commitment to improving HR processes and delivering value to stakeholders.
Tailor Your Application: Make sure to customise your CV and cover letter to align with the job description. Highlight your experience with ServiceNow HRSD and how it relates to the key accountabilities mentioned. We want to see how you can contribute to our strategic direction!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key in showcasing your skills!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Howden
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow HRSD. Understand its capabilities, features, and how it aligns with HR processes. Be ready to discuss how you've used it in the past or how you would approach managing its roadmap.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with HR, IT, and other stakeholders. Think about times when you successfully influenced decisions or collaborated on projects, as this role requires strong partnership skills.
✨Demonstrate Strategic Thinking
Be ready to talk about how you would define and maintain a strategic roadmap for ServiceNow HRSD. Consider discussing your approach to prioritising enhancements and ensuring they align with business objectives, as this is crucial for the role.
✨Stay Current with Industry Trends
Research the latest innovations in ServiceNow HRSD and broader HR service delivery trends. Being able to discuss recent developments or best practices will show your commitment to continuous improvement and thought leadership in the field.
