At a Glance
- Tasks: Lead and manage innovative ServiceNow programmes across a global insurance group.
- Company: Join Howden, a dynamic global insurance group with a unique employee-owned culture.
- Benefits: Enjoy competitive salary, professional development, and flexible working options.
- Other info: Diverse and inclusive culture with opportunities for career progression.
- Why this job: Make a real impact in a collaborative environment while driving change in insurance.
- Qualifications: Experience in enterprise programme management and strong ServiceNow platform knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
About Howden Group: Howden Group is a leading provider of innovative insurance solutions. We are committed to delivering exceptional service and value to our clients. Technology plays a critical role in enabling our growth, operational excellence, and customer experience, and the ServiceNow platform is a key strategic capability across the organisation.
Position Overview: We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. This role is responsible for the end-to-end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF). The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third-party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets.
Key Responsibilities
- Programme leadership and governance across all ServiceNow initiatives
- Management of multiple parallel workstreams and dependencies
- Senior stakeholder engagement across IT and the business
- Vendor and system integrator management
- Programme planning, delivery, and execution
- Risk, issue, and dependency management
- Financial and budget management
- Quality assurance and adherence to ServiceNow best practices
- Change, cutover, and operational readiness
- Executive-level reporting and communication
Required Experience
- Significant experience in enterprise programme management
- Proven experience delivering complex ServiceNow programmes
- Strong understanding of the ServiceNow platform
- Experience managing multiple vendors
- Excellent communication and leadership skills
- Delivery of CMDB, HRSD, CSM, FSO, and data-led initiatives
- Agile, hybrid, and waterfall delivery experience
- Experience in regulated or large enterprise environments
- Programme management or ServiceNow certifications
Why Join Howden Group?
- High-impact, enterprise-wide role
- Complex and rewarding delivery environment
- Collaborative and inclusive culture
- Strong professional development opportunities
- Competitive salary and benefits
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Programme Manager in London employer: Howden
At Howden Group, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive culture that empowers our employees to thrive. With a strong focus on professional development and a commitment to work-life balance, our Programme Manager role provides the opportunity to lead impactful initiatives within a dynamic global team. Join us to be part of a company that values diversity and encourages innovation, ensuring that your career journey is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Howden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Howden's culture and values. They love collaboration and innovation, so think of examples from your past that showcase these traits. Show them you’re a perfect fit!
✨Tip Number 3
Don’t just wait for job openings to pop up. Keep an eye on Howden’s website and apply directly there. It shows initiative and gives you a better chance of being noticed!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that keeps you on their radar and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Programme Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to join Howden and contribute to our innovative insurance solutions.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Programme Manager role. We love seeing how your past experiences can bring value to our ServiceNow initiatives.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Howden
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform. Understand its key features and how they relate to the role of Programme Manager. Be ready to discuss specific projects you've managed using ServiceNow, especially those involving CMDB, HRSD, or CSM.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing complex programmes. Think about times when you successfully led teams through challenges or engaged senior stakeholders. This will demonstrate your capability to govern multiple workstreams effectively.
✨Understand Their Culture
Familiarise yourself with Howden's culture and values. They emphasise collaboration and a no-limits mindset, so be prepared to discuss how you embody these traits in your work. Share experiences where you’ve driven change or supported colleagues in achieving their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current ServiceNow initiatives or how they measure success in programme management. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
