At a Glance
- Tasks: Coordinate and manage marketing activities for exciting mergers and acquisitions.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Other info: Embrace diversity and make a positive difference in your career.
- Why this job: Be part of a dynamic team driving impactful marketing initiatives in a fast-paced setting.
- Qualifications: Experience in marketing operations or project management, with strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Summary: This role will play a critical position within the Retail Marketing function, supporting the successful delivery of marketing workstreams across mergers, acquisitions and integrations in the UK and Ireland. The Marketing Operations Manager will be responsible for coordinating, tracking and enabling the execution of marketing activity associated with newly acquired businesses and integration programmes. Working across/with all marketing functions (brand, digital, communications, design and pillar marketing teams), the role will ensure consistent, efficient and high-quality delivery to tight timelines and competing priorities. In addition, the Marketing Operations Manager will have the opportunity to support other strategic projects/initiatives as directed by UK&I Retail Marketing senior leaders. This is a highly cross-functional role requiring strong organisation, stakeholder management and the ability to navigate fast-paced environments with multiple concurrent workstreams.
Key Responsibilities
- M&A and Integration Marketing Delivery: Support the end-to-end delivery of marketing workstreams for acquisitions and integration programmes across Retail. Coordinate the execution of brand transition activities (e.g. rebranding, signage, digital updates, collateral updates). Lead the creation and execution of acquisition/integration/merger related customer and insurer communications, working with internal compliance teams and ensuring the highest standards. Support integration of acquired businesses into Howden’s marketing ecosystem, including websites, CRM, email platforms, social channels and content frameworks. Ensure alignment of all marketing outputs to brand guidelines and customer propositions.
- Programme and Project Coordination: Act as the central point of coordination for all marketing activity relating to M&A and integrations. Develop and maintain detailed project plans, timelines and action trackers across multiple concurrent deals and integrations. Track progress against milestones, proactively identifying risks, dependencies and bottlenecks. Ensure clear prioritisation across competing initiatives and deadlines.
- Cross-functional Collaboration: Work closely with marketing pillar leads and COE teams (Digital, Brand, Communications, Client Experience, Design) to scope, plan and deliver activity. Partner with integration leads, business stakeholders and operational teams to align marketing plans with wider integration programmes. Facilitate regular updates, reporting and planning sessions with stakeholders.
- Process and Operational Excellence: Establish and embed consistent processes, templates and ways of working for M&A marketing activity. Drive efficiency and continuous improvement across marketing operations linked to integrations and other Retail marketing initiatives. Support governance and approval processes, ensuring activity is delivered in a compliant and controlled manner.
- Reporting and Performance Tracking: Provide clear and concise reporting on delivery progress, risks and outcomes to senior stakeholders. Support tracking of key success measures (e.g. brand transition completion, campaign delivery, stakeholder satisfaction). Contribute to post-integration reviews and lessons learned.
Experience & Professional Qualifications
- Essential: Proven experience in a marketing operations, programme management or project management role. Experience working in complex, multi-stakeholder environments with competing priorities. Demonstrated ability to manage multiple projects concurrently with tight deadlines. Experience coordinating cross-functional teams and delivering through influence. Strong organisational and planning skills, with high attention to detail. Strong written and oral communication skills with an impeccable eye for detail.
- Desirable: Experience supporting mergers, acquisitions, integrations or large transformation programmes. Experience within financial services, insurance or professional services. Familiarity with marketing systems and tools (CRM, CMS, email platforms, digital tools).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Fixed Term Contract (Fixed Term)
Marketing Operations Manager in London employer: Howden
At Howden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions employee ownership and collaboration across our global team. With a strong focus on career progression, work-life balance, and sustainability, we empower our employees to drive meaningful change while providing ample opportunities for professional growth in a dynamic environment. Join us in the UK and Ireland, where your contributions will be valued, and you will be part of a community that supports each other through every challenge and success.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Howden is all about collaboration and a no-limits mindset, so show how you fit into that vibe!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in marketing operations can help with M&A and integration projects. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Marketing Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Marketing Operations Manager role. Highlight your experience in marketing operations and project management, and show how your skills align with our needs at Howden.
Showcase Your Organisational Skills:Since this role requires strong organisation and planning skills, give examples of how you've successfully managed multiple projects or coordinated cross-functional teams in the past. We love seeing those details!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences. Remember, attention to detail is crucial!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Howden
✨Know Your Stuff
Before the interview, dive deep into Howden's culture and values. Understand their approach to employee ownership and how it shapes their operations. This will help you connect your experiences with their mission during the conversation.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed multiple projects under tight deadlines. Highlight your organisational skills and how you've successfully coordinated cross-functional teams in previous roles.
✨Prepare for Scenario Questions
Expect questions about handling competing priorities and navigating complex environments. Think of scenarios where you've had to make tough decisions or manage risks, and be prepared to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the marketing strategies for upcoming integrations or how they measure success in their marketing operations. This demonstrates your enthusiasm and strategic thinking.
