At a Glance
- Tasks: Shape the future of Salesforce CRM and drive impactful enhancements.
- Company: Join Howden, a global insurance group with a people-first culture.
- Benefits: Flexible working, career progression, and a supportive environment.
- Other info: Opportunity for international travel and dynamic career growth.
- Why this job: Make a real impact in a collaborative team while developing your skills.
- Qualifications: Experience in Salesforce or CRM as a Product Owner or Business Analyst.
The predicted salary is between 55000 - 65000 £ per year.
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
About the role: We’re looking for a Product Owner to help shape the future of Salesforce CRM at Howden. This role is central to ensuring our Salesforce platform continues to support our growth, client service, and operational excellence across a global, entrepreneurial business. Working closely with the Product Manager, Business Analyst, and technical delivery teams, you will own and prioritise the Salesforce CRM product backlog—focusing on value, outcomes, and smooth delivery. You will make prioritisation decisions, ensure clarity across the team, and help guide enhancements from concept to release.
Key responsibilities:
- Support the Product Manager in shaping and delivering the Salesforce CRM roadmap, evolving the roadmap to ensure alignment with business objectives, scalability and growth.
- Own and prioritise the product backlog, making value-based decisions.
- Act as Scrum lead for the team, facilitating agile ceremonies, managing delivery cadence, removing blockers, and promoting continuous improvement across the delivery lifecycle.
- Define user stories for change requests and enhancements, partnering with regional business units to understand needs and translate requirements into scalable, user-focused solutions, leveraging Salesforce modules.
- Work with the Business Analyst to refine user stories and ensure they are ready for development.
- Work closely with Salesforce admins, developers, and analysts during sprints to clarify requirements and review completed work, ensuring it meets acceptance criteria and delivers business value.
- Ensure developments align with defined user stories and perform product owner acceptance testing of delivery in alignment with Howden’s data governance, compliance, security standards, and best practices.
- Promote standardisation and reusability, developing global templates, components, and best practices to ensure efficiency and consistency.
- Facilitate alignment between IT, business, and Salesforce partners, ensuring collaboration, transparency, and continuous feedback.
- Support and shape training, communications, and change management initiatives to enhance user confidence and engagement.
- Communicate roadmap updates, release plans, and prioritisation decisions to stakeholders.
What you’ll bring:
- Experience as a Product Owner, Business Analyst, or similar role within a Salesforce or CRM environment.
- Proven experience in supporting large-scale, global Salesforce implementations, ideally across multiple business units or regions.
- Strong understanding of Salesforce ecosystem (Sales Cloud, Marketing Cloud, etc.).
- Ability to prioritise effectively and manage a complex, evolving backlog.
- Demonstrated success in building relationships with a variety of stakeholders, influencing decisions, and aligning cross-functional teams around shared objectives.
- A strong sense of business value, user needs, and practical delivery.
- Ability to write clear requirements and work within agile delivery teams.
- Highly organised with strong analytical and problem-solving abilities.
Desirable:
- Strong understanding of Salesforce CRM and Marketing Cloud.
- Experience working in a complex or multi-business-unit environment.
- Familiarity with integrations, data management, or AppExchange tools.
- Knowledge of insurance, broking, underwriting, or financial services.
What success looks like:
- Clear, well-managed backlog and smooth delivery of Salesforce enhancements.
- High user satisfaction and increased adoption of CRM features.
- Strong collaboration across business and technical teams.
- Delivering improvements that support sales effectiveness and operational efficiency.
Why Join Howden?
At Howden, you’ll be part of a collaborative, people-first organisation with the freedom to make an impact. You’ll work with talented colleagues across the globe and play a pivotal role in improving the tools that support our business every day.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments:
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Permanent
CRM Product Owner in London employer: Howden
Howden is an exceptional employer that fosters a collaborative and people-first culture, making it an ideal place for a CRM Product Owner to thrive. With a strong emphasis on employee ownership, work-life balance, and career progression, you will have the opportunity to make a meaningful impact while working alongside talented colleagues in a dynamic hybrid environment in Central London. The company values diversity and supports individual needs, ensuring that every employee can contribute to driving positive change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Owner in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Howden's culture and values. Think about how your experiences align with their no-limits mindset and collaborative spirit. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles, especially in CRM or Salesforce environments. This will help you stand out as a candidate who can deliver real value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Howden.
We think you need these skills to ace CRM Product Owner in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for the role and how you align with our culture.
Tailor Your Application:Make sure to customise your CV and cover letter for the CRM Product Owner position. Highlight your relevant experience with Salesforce and how it relates to the responsibilities outlined in the job description.
Showcase Your Achievements:Don’t just list your duties; share specific examples of your successes in previous roles. Whether it’s improving a process or leading a project, we love to see how you’ve made an impact!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Howden
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features of Sales Cloud and Marketing Cloud, and be ready to discuss how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Prioritisation is Key
Since the role involves managing a complex product backlog, be prepared to talk about your approach to prioritisation. Think of examples where you've had to make tough decisions on what to focus on and how you communicated those decisions to stakeholders. This will demonstrate your ability to manage competing demands.
✨Show Your Collaborative Spirit
Howden values collaboration, so come ready to share experiences where you've worked closely with cross-functional teams. Highlight how you facilitated communication between technical and business units, and how you ensured everyone was aligned towards common goals. This will showcase your teamwork skills.
✨Be Ready for Agile Discussions
As a Product Owner, you'll need to be comfortable with agile methodologies. Prepare to discuss your experience leading scrum ceremonies and how you've managed delivery cadence. Being able to articulate your understanding of agile principles will set you apart as a strong candidate.
