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- Tasks: Drive change management activities for a global CRM transformation using Salesforce.
- Company: Join Howden, a forward-thinking company leading in client relationship management.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Be at the forefront of change, making a real impact on business transformation.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: This is a 12-month Fixed Term Contract based in Central London.
The predicted salary is between 36000 - 60000 £ per year.
Howden is embarking on an exciting global CRM (Client Relationship Management) transformation, unifying our platforms into a single, enterprise-wide Salesforce solution. We are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme working as part of the Change Workstream with other Change Managers. To support the implementation, we are looking for a proactive individual who can drive the day to day change management activities forward, working through the impacts of the changes and supporting the business with adoption. Please note this role is initially a 12 month Fixed Term Contract (FTC). You will be based out of our Central London office and follow a hybrid work pattern.
Role Responsibilities
- Change Planning and Delivery: Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system.
- Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system. Provide regular updates and reports on change progress to keep stakeholders and project governance informed and engaged throughout the implementation.
- Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation.
- Communications Management: Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project.
- Training & Development: Collaborate with training specialists to support the development and delivery of training programs tailored to the needs of different user stakeholder groups. Own and drive the training schedule and adapt as required from any feedback, business needs.
- Metrics & Evaluation: Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem.
- Benefit Realisation: Support the successful delivery of programme outcomes and the measurement of benefits outlining activities required to achieve the project benefit outcomes and ensure that benefit outcomes are clear and reflective of the phased delivery.
Requirements
- Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes.
- Strong change management skills, with a focus on timely delivery.
- Experience working with teams and individuals impacted by organisational changes.
- Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex, fast paced organisation.
- You must have strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences.
- Experience with Salesforce and CRM would be beneficial.
- A certification in change management is desirable.
Change Manager in London employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Change Manager role.
✨Tip Number 2
Prepare for the interview by researching Howden and their CRM transformation. We want you to show off your knowledge about their goals and how your experience aligns with their needs. Tailor your answers to highlight your change management skills!
✨Tip Number 3
Practice your communication skills! As a Change Manager, you’ll need to convey complex ideas clearly. We suggest doing mock interviews with friends or using online platforms to refine your pitch and ensure you come across as confident and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Change Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change management, especially in global programmes. We want to see how your skills align with the role of Change Manager at Howden!
Showcase Your Communication Skills: Since this role involves crafting clear communication for diverse audiences, include examples of your previous work where you’ve successfully communicated complex changes. Let us know how you can engage stakeholders effectively!
Highlight Stakeholder Management Experience: Demonstrate your ability to build relationships and manage resistance to change. Share specific instances where you’ve navigated stakeholder dynamics to ensure smooth transitions in past projects.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into our system quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Howden
✨Know Your Change Management Inside Out
Make sure you brush up on your change management methodologies and frameworks. Be ready to discuss how you've successfully implemented change in previous roles, especially in complex global programmes. This will show that you understand the nuances of the role and can hit the ground running.
✨Stakeholder Engagement is Key
Prepare examples of how you've effectively managed stakeholders in the past. Think about how you identified resistance and built relationships to foster engagement. Being able to articulate your approach to stakeholder mapping and communication will demonstrate your readiness for this role.
✨Showcase Your Communication Skills
Since you'll be creating communication materials, practice explaining complex concepts in simple terms. Bring examples of your previous work, like training materials or communication plans, to showcase your ability to craft clear and engaging content for diverse audiences.
✨Be Ready to Discuss Metrics and Evaluation
Understand how to measure the success of change initiatives. Be prepared to talk about key performance indicators (KPIs) you've used in the past and how you've adapted strategies based on feedback and data. This will highlight your analytical skills and commitment to continuous improvement.
