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- Tasks: Lead AI projects to transform insurance processes and enhance customer experiences.
- Company: Join Howden, a global team of 18,000 passionate individuals redefining the insurance industry.
- Benefits: Enjoy flexible working hours, hybrid options, and a supportive culture that values diversity.
- Why this job: Shape the future of insurance with innovative AI solutions in a collaborative environment.
- Qualifications: Experience in managing AI projects within insurance; strong communication and project management skills required.
- Other info: This is a fixed-term contract with opportunities for reasonable adjustments to fit your needs.
The predicted salary is between 43200 - 72000 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Are you passionate about harnessing the power of AI to transform the insurance industry? We’re looking for an experienced AI IT Project Manager to lead cutting-edge initiatives across Howden Retail, driving innovation in underwriting, claims, customer engagement, finance, and compliance. This is a unique opportunity to shape the future of insurance broking by delivering impactful AI solutions that streamline operations and enhance customer experiences.
Role Summary:
The IT AI Project Manager will lead the delivery of AI and machine learning initiatives within the Howden Retail. This role is pivotal in driving digital transformation by implementing AI solutions that enhance underwriting, claims processing, customer engagement, finance and regulatory compliance. The ideal candidate will have a strong grasp of both project management and the unique challenges of the insurance broking industry.
Key Responsibilities:
AI Project Delivery
· Lead end-to-end delivery of AI projects such as intelligent document processing, predictive analytics for risk profiling, and chatbot deployment.
· Manage project scope, timelines, prioritisation, budgets, and resources, ensuring alignment with business objectives.
· Oversee the integration of AI tools with core broking platforms (e.g., Acturis, Applied Epic) SSP).
Stakeholder & Broker Engagement
· Collaborate with operations and central function teams (e.g operations, underwriting, claims, compliance, and broking) to identify AI use cases.
· Translate complex AI concepts into business-friendly language for brokers and clients.
· Facilitate workshops and demos to showcase AI capabilities and gather feedback.
Data & Compliance Oversight
· Ensure AI solutions adhere to the Howden framework.
· Work with data governance and compliance teams to meet FCA, GDPR, and other regulatory requirements.
· Promote ethical AI practices, especially in customer-facing applications.
Team & Vendor Coordination
· Coordinate internal technical teams (dev ops, automation, developers, QA) and external vendors or AI solution providers.
· Manage third-party relationships, including contract negotiation and performance monitoring.
Performance & Value Realisation
· Define and assist with tracking of KPIs such as operational efficiencies, quote conversion rates, claims processing time, and customer satisfaction.
· Conduct post-implementation reviews to assess ROI and continuous improvement opportunities.
Required Skills & Experience:
· Proven experience managing AI or IT projects in the insurance or financial services sector.
· Understanding of insurance broking workflows, systems, and regulatory landscape.
· Familiarity with AI/ML technologies, cloud platforms (Azure), and data integration.
· Strong stakeholder management and communication skills.
· Proficiency in project management methodologies (Agile, PRINCE2, or PMP).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
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Our successes have all come from someone brave enough to try something new
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We support each other in the small everyday moments and the bigger challenges
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We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term) #J-18808-Ljbffr
IT AI Project Manager employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT AI Project Manager
✨Tip Number 1
Familiarise yourself with Howden's culture and values. Since they emphasise a no-limits mindset and collaboration, showcasing your ability to work well in teams and adapt to their culture during interviews can set you apart.
✨Tip Number 2
Highlight your experience with AI and machine learning projects specifically within the insurance sector. Be prepared to discuss how you've successfully managed similar projects and the impact they had on business outcomes.
✨Tip Number 3
Prepare to demonstrate your stakeholder management skills. Since the role involves collaborating with various teams, think of examples where you've effectively communicated complex concepts to non-technical stakeholders.
✨Tip Number 4
Research the specific AI tools and platforms mentioned in the job description, like Acturis and Azure. Being knowledgeable about these technologies will show your commitment and readiness to hit the ground running.
We think you need these skills to ace IT AI Project Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT AI Project Manager position at Howden. Tailor your application to highlight your relevant experience in managing AI projects within the insurance or financial services sector.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience with AI and IT project management. Include specific examples of projects you've led, particularly those that align with the key responsibilities mentioned in the job description.
Showcase Communication Skills: Since the role involves translating complex AI concepts into business-friendly language, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully engaged stakeholders in previous roles.
Align with Company Culture: Howden values a collaborative culture and a no-limits mindset. In your application, reflect on how your personal values align with theirs. Share experiences that showcase your ability to work as part of a team and your commitment to driving positive change.
How to prepare for a job interview at Howden
✨Understand the AI Landscape
Familiarise yourself with the latest trends and technologies in AI and machine learning, especially as they relate to the insurance industry. Be prepared to discuss how these innovations can enhance underwriting, claims processing, and customer engagement.
✨Showcase Project Management Skills
Highlight your experience with project management methodologies like Agile or PRINCE2. Be ready to provide examples of how you've successfully managed project scope, timelines, and budgets in previous roles, particularly in AI or IT projects.
✨Communicate Effectively
Practice translating complex AI concepts into simple, business-friendly language. This is crucial for engaging with stakeholders and brokers who may not have a technical background. Prepare to demonstrate your communication skills through role-play scenarios.
✨Prepare for Ethical Discussions
Given the importance of ethical AI practices, be ready to discuss how you would ensure compliance with regulations like GDPR and FCA. Think about how you can promote ethical considerations in customer-facing applications and be prepared to share your thoughts on this topic.
