New Business Account Handler in England

The Role

We are looking for Commercial New Business Account Handlers to support Howden’s plans for business growth and expansion within our Bristol office. The team focuses on exceeding client expectations and supports insurance needs across commercial general insurance classes, targeting the Care Sector, including Social Care, Primary Care and Medical Malpractice clients. The role offers the successful candidate a career within insurance and financial services with one of the most respected names in broking. The Handler will provide technical and qualitative service to win new clients and support existing Howden Bristol clients, ensuring responsibilities are completed in accordance with Company and/or Group policies to achieve targets, develop business and deliver an excellent, comprehensive service.

What you’ll do

• Develop strong relationships with prospects to win new clients
• Ensure transactions are conducted with full transparency and accuracy
• Handle incoming mail from prospects, clients, insurers and third parties
• Operate fairly and ethically with all prospects and clients, both internal and external
• Support management and team with renewal, mid‑term adjustment or other activities as directed
• Maintain strong relationships with insurance markets and other service providers
• Effectively manage delegated authority contracts and ensure cost‑effectiveness
• Create appropriate insurance programmes that meet prospects’ or clients’ demands and needs
• Process quotes, indications and endorsements
• Maintain up‑to‑date records on Company systems
• Ensure compliance with all applicable Company and/or Group policies and procedures
• Obtain correct authorisation and follow required processes as per Company or Group policies
• Adhere to legal and regulatory requirements
• Maintain accurate records and handle correspondence appropriately
• Comply with the Anti‑Bribery and Corruption policy and procedures

Who we’re looking for

• Commercial insurance experience (broking, with underwriting considered) and a sound knowledge of the Care Sector
• Product and client handling experience from a commercial insurance background (MD/BI, Liabilities, Medical Malpractice, PI)
• Knowledge and placement of ancillary commercial products
• Confidence, strong verbal and written communication skills
• Professional and personable, client‑focused attitude
• Drive and enthusiasm, motivated to achieve targets
• Negotiation skills; ability to influence and persuade others
• Organised, methodical and proactive when necessary
• IT literacy with a working knowledge of Word and Excel
• Strong attention to detail and the ability to produce accurate work under pressure
• Qualified to CERT CII level or above, or progression towards a professional qualification is desirable

What do we offer in return?

A career you define, with support for personal development, volunteering, charity fundraising and the creation of new insurance products that address societal challenges. We do not separate home and work life – we support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity – there is no single ‘personality type’. We support each other, take on challenges and aim to make a positive difference at work and beyond.

Our successes have come from people brave enough to try something new. We support each other in small everyday moments and larger challenges. We are determined to make a positive difference at work and beyond. We treat colleagues, candidates, clients and business partners with equality, fairness and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Reasonable Adjustments

We are committed to providing reasonable accommodations to ensure that this position aligns well with your needs. Adjustments include software, IT and office setups, and can also cover flexible hours or hybrid working where possible.

Our Sustainability Promise

We are on a continuous journey to become a more sustainable group. Our policies, governance and review systems are all geared towards making a positive impact on the world.