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For Companies At a Glance
- Tasks: Bridge the gap between customers and tech teams, translating needs into actionable user stories.
- Company: Join Howden, a global team of 18,000 passionate individuals driving change in insurance.
- Benefits: Flexible working hours, career progression, and a supportive culture that values diversity.
- Why this job: Make a real impact by collaborating with diverse stakeholders in a dynamic environment.
- Qualifications: Experience as a Business Analyst in digital environments, strong communication, and Agile skills.
- Other info: Embrace a culture of innovation and support while defining your own career path.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Overview: The Digital Business Analyst will play a pivotal role in bridging the gap between customers, stakeholders, and the engineering team. The primary responsibility is to elicit, analyze, and document customer requirements, translating them into actionable user stories and work items within Azure Boards. The role requires strong communication, analytical, and technical skills, with a focus on Agile delivery and continuous improvement.
Key Responsibilities
- Requirements Elicitation & Analysis – Engage with customers and stakeholders to understand business needs, pain points, and desired outcomes.
- Facilitate workshops (using Microsoft Teams, OneNote, or similar tools) to capture requirements and clarify objectives.
- Analyze and document requirements, ensuring they are clear, concise, and testable.
- User Story Creation & Management – Translate business requirements into user stories, acceptance criteria, and supporting documentation within Azure Boards.
- Ensure user stories are written from the end-user\’s perspective, focusing on value and outcomes.
- Refine and prioritize the backlog, collaborating with product owners and technical leads to ensure alignment with business goals.
- Use tagging, backlog ordering, and discussion threads in Azure Boards to manage and track work items.
- Stakeholder Collaboration – Act as the primary liaison between business stakeholders and the development team.
- Maintain open communication channels, providing regular updates on requirements status and backlog progress.
- Support backlog refinement sessions, sprint planning, and retrospectives.
- Process & Tooling – Leverage Azure Boards as the single source of truth for work items, ensuring traceability from requirements to delivery.
- Utilize backlog queries, analytics, and delivery plans to support planning and reporting.
- Where needed, use visualization tools (e.g., Visio, Azure DevOps Wiki, Mermaid diagrams) to clarify workflows and data flows.
- Support documentation and sign-off processes using SharePoint.
Essential Skills & Experience
- Proven experience as a Business Analyst in a digital or cloud environment, preferably with Azure Boards or similar Agile work management tools.
- Strong understanding of Agile methodologies and the role of user stories in software delivery.
- Excellent communication and facilitation skills, with experience running workshops and collaborating with diverse stakeholders.
- Ability to translate complex business requirements into clear, actionable user stories and acceptance criteria.
- Familiarity with requirements management, backlog prioritization, and analytics/reporting within Azure Boards.
- Experience with visualization and documentation tools (e.g., Visio, OneNote, SharePoint).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\\\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you\\\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Fixed Term Contract (Fixed Term)
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Digital Business Analyst employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Howden's culture and values. Think about how your skills as a Digital Business Analyst align with their no-limits mindset. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! As a Digital Business Analyst, you'll need to articulate complex ideas clearly. Try explaining your past projects to friends or family to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Howden team!
We think you need these skills to ace Digital Business Analyst
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand Howden's culture and values. Tailor your application to reflect how your skills and experiences align with their no-limits mindset and collaborative spirit.
Be Clear and Concise: When documenting your experience, make sure to be straightforward. Use clear language and avoid jargon where possible. Remember, the goal is to communicate your qualifications effectively, just like you would in user stories!
Showcase Your Skills: Highlight your experience with Agile methodologies and tools like Azure Boards. Provide specific examples of how you've translated complex requirements into actionable items, as this will resonate well with the role of a Digital Business Analyst.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Howden
✨Know Your Agile Stuff
Make sure you brush up on Agile methodologies and how user stories fit into the software delivery process. Be ready to discuss your experience with Azure Boards and how you've used it to manage backlogs and track work items.
✨Show Off Your Communication Skills
Since the role involves liaising between stakeholders and the development team, practice articulating complex ideas clearly. Prepare examples of how you've facilitated workshops or collaborated with diverse teams to capture requirements effectively.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe how you'd handle specific situations. Think about past experiences where you successfully elicited requirements or managed a backlog, and be ready to share those stories.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Microsoft Teams, OneNote, and SharePoint. If you can, try to demonstrate your knowledge of these tools during the interview by discussing how you've used them in previous roles.
