At a Glance
- Tasks: Manage UK client accounts and ensure top-notch service while building strong relationships.
- Company: Dynamic consultancy firm with a focus on employee benefits and client satisfaction.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Opportunity for career advancement and involvement in multinational client projects.
- Why this job: Join a vibrant team and make a real difference in clients' employee benefits strategies.
- Qualifications: 3+ years in employee benefits, strong IT skills, and excellent communication abilities.
The predicted salary is between 35000 - 45000 £ per year.
This opening is a full-time role which is currently home based but will require office-based attendance at least once a month. The purpose of the role is to maintain a portfolio of UK clients from an account management standpoint to ensure excellent client service and the building of strong relationships. You will be expected to build on the knowledge that you have in order to handle a variety of group plans/employee benefits. There is good variety in the role which comes from looking after multinational clients, typically who rely on us to organise their UK and global benefits, including but not limited to benefits such as Group Risk, Group Health Insurance, and Retirement plans.
Duties:
- Managing a portfolio of UK SME clients, working alongside a consultant and providing day to day support of client accounts across a range of pensions, group risk and group healthcare.
- Direct contact with clients to resolve queries, support relationship development and ensure timely delivery of services.
- Obtaining and managing information relating to the client's existing benefits and sourcing the appropriate information to carry out any necessary analysis.
- Liaising with insurance providers to organise the completion of renewal exercises in a timely manner and obtaining quotes from the market.
- Obtaining new business quotations and supporting the market review process and end to end onboarding of new business clients.
- Manage and prepare client data for reports and to issue to providers.
- Working with clients on their benefits strategy to ensure it aligns with their business strategy.
- Merger & Acquisition data gathering, analysis and report writing.
- Client liaison regarding communication of benefits, paperwork completion e.g., Application forms.
- Producing draft renewal recommendation reports.
- Managing client membership changes in a timely manner.
- Contributing towards internal provider panel maintenance, including provider feedback.
- Ensuring the back-office system is maintained with relevant client/plan information and appropriate management of the scheme tasks including proactive follow up with clients and keeping your consultant updated at all times.
- Supporting the maintaining of compliance documents and processes within the firm.
- From time-to-time employees in this role may be required to travel.
- Any other duty as required by the line manager commensurate with the post.
What's needed for me to do this role?
- Minimum of 3 years Employee Benefits experience from either a large insurer or similar consultancy practice.
- Strong technical understanding of employee benefits design and products across group healthcare, group risk and pensions.
- Proven experience of providing quality support and building credible client relationships.
- Evidence of using an internal client relationship management database.
- Ability to prioritise, organise and carry out tasks within deadlines.
- Strong IT skills - Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent attention to detail and being process driven.
- Ability to communicate clearly and concisely via email, video call, phone or face to face.
- Proactive and team player.
- Hold professional qualifications GR1 and/or IF7 preferred but not essential.
- Strong decision-making ability.
- Time management skills.
Client Service Specialist employer: Howden
As a Client Service Specialist with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to excellent client service is matched by our dedication to fostering strong relationships within our team, ensuring you have the resources and opportunities to excel in your role. With a flexible home-based setup complemented by monthly office interactions, you will enjoy a balanced work-life experience while contributing to the success of multinational clients across diverse employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage on platforms like LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their benefits strategies and be ready to discuss how you can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Whether it’s through video calls or face-to-face chats, being clear and concise is key. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Service Specialist role. Highlight your experience in employee benefits and account management, and don’t forget to showcase your strong client relationship skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention any relevant qualifications or experiences that make you a great fit for us.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Howden
✨Know Your Client Benefits Inside Out
Make sure you brush up on your knowledge of employee benefits, especially group healthcare, group risk, and pensions. Be ready to discuss how these products work and how they can be tailored to meet client needs. This will show that you're not just familiar with the basics but can also provide valuable insights.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to connect with clients and ensure excellent service.
✨Be Ready for Technical Questions
Expect questions that test your technical understanding of employee benefits. Review common scenarios you might face in the role and think through how you would handle them. This will help you feel more confident and prepared during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple client accounts, be prepared to discuss how you prioritise tasks and manage your time effectively. Share specific tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the position.
