At a Glance
- Tasks: Manage UK SME client accounts and ensure top-notch service and relationship building.
- Company: Dynamic company focused on employee benefits with a hybrid work model.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with opportunities for travel and career advancement.
- Why this job: Join a team that makes a real difference in clients' employee benefits strategies.
- Qualifications: 3+ years in employee benefits and strong client relationship skills required.
The predicted salary is between 35000 - 45000 £ per year.
This opening is a full-time role which is currently home based but will require office-based attendance at least once a month. The purpose of the role is to maintain a portfolio of UK clients from an account management standpoint to ensure excellent client service and the building of strong relationships. You will be expected to build on the knowledge that you have in order to handle a variety of group plans/employee benefits. There is good variety in the role which comes from looking after multinational clients, typically who rely on us to organise their UK and global benefits, including but not limited to benefits such as Group Risk, Group Health Insurance, and Retirement plans.
Duties:
- Managing a portfolio of UK SME clients, working alongside a consultant and providing day to day support of client accounts across a range of pensions, group risk and group healthcare.
- Direct contact with clients to resolve queries, support relationship development and ensure timely delivery of services.
- Obtaining and managing information relating to the client's existing benefits and sourcing the appropriate information to carry out any necessary analysis.
- Liaising with insurance providers to organise the completion of renewal exercises in a timely manner and obtaining quotes from the market.
- Obtaining new business quotations and supporting the market review process and end to end onboarding of new business clients.
- Manage and prepare client data for reports and to issue to providers.
- Working with clients on their benefits strategy to ensure it aligns with their business strategy.
- Merger & Acquisition data gathering, analysis and report writing.
- Client liaison regarding communication of benefits, paperwork completion e.g., Application forms.
- Producing draft renewal recommendation reports.
- Managing client membership changes in a timely manner.
- Contributing towards internal provider panel maintenance, including provider feedback.
- Ensuring the back-office system is maintained with relevant client/plan information and appropriate management of the scheme tasks including proactive follow up with clients and keeping your consultant updated at all times.
- Supporting the maintaining of compliance documents and processes within the firm.
- From time-to-time employees in this role may be required to travel.
- Any other duty as required by the line manager commensurate with the post.
What's needed for me to do this role?
- Minimum of 3 years Employee Benefits experience from either a large insurer or similar consultancy practice.
- Strong technical understanding of employee benefits design and products across group healthcare, group risk and pensions.
- Proven experience of providing quality support and building credible client relationships.
- Evidence of using an internal client relationship management database.
- Ability to prioritise, organise and carry out tasks within deadlines.
- Strong IT skills - Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent attention to detail and being process driven.
- Ability to communicate clearly and concisely via email, video call, phone or face to face.
- Proactive and team player.
- Hold professional qualifications GR1 and/or IF7 preferred but not essential.
- Strong decision-making ability.
- Time management skills.
Client Benefits Specialist – Hybrid (UK SME Accounts) employer: Howden
As a Client Benefits Specialist at our company, you will thrive in a dynamic and supportive work environment that values employee growth and development. With a hybrid working model, you can enjoy the flexibility of home-based work while also benefiting from regular office interactions that foster collaboration and relationship building. Our commitment to excellent client service and a diverse portfolio of multinational clients ensures that you will find meaningful and rewarding challenges in your role, alongside opportunities for professional advancement and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Client Benefits Specialist – Hybrid (UK SME Accounts)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Client Benefits Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its client base. Understand their employee benefits offerings and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves direct contact with clients, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of opportunities that could be perfect for you. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Client Benefits Specialist – Hybrid (UK SME Accounts)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Benefits Specialist role. Highlight your experience in employee benefits and account management, and don’t forget to showcase any relevant qualifications or skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your experience with UK SME clients and your understanding of group plans.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your communication skills. Keep your language clear and concise, and don’t hesitate to show a bit of personality – we love a friendly tone!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Howden
✨Know Your Client Benefits Inside Out
Make sure you brush up on your knowledge of employee benefits, especially group healthcare, group risk, and pensions. Be ready to discuss how these products work and how they can be tailored to meet client needs. This will show that you're not just familiar with the basics but can also provide valuable insights.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to connect with clients and support their needs effectively.
✨Be Ready for Technical Questions
Expect questions that test your technical understanding of employee benefits design and products. Review common scenarios you might encounter in the role and think through how you would handle them. This will help you feel more confident and prepared during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple client accounts, be prepared to discuss how you prioritise tasks and manage your time effectively. Share specific tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the position.
