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- Tasks: Manage commercial claims from start to finish, ensuring smooth resolutions and excellent customer service.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Enjoy work/life balance, career progression, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and innovation in claims handling.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 18 months of commercial claims experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
At Howden, when challenges arise, we provide unwavering support. We have an exceptional opportunity for a Claims Handler to join our Manchester team. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers.
Overview- Handle commercial claims from start to finish, demonstrating your expertise in insurance policies, coverage types, and claims procedures.
- Your accurate evaluation and processing of claims within specified timelines and guidelines will ensure the smooth resolution of each claim.
- Collaborate closely with different teams within our company and external vendors to facilitate timely and efficient claims resolution.
- Your strong communication and coordination skills will be key in achieving positive outcomes.
- Apply your analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk, enhance our overall claims management processes, and decrease claim frequency.
- Foster positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to improving customer satisfaction.
- Your commitment to excellent service will strengthen our reputation in the industry.
- Stay ahead of industry trends, regulatory changes, and emerging technologies to drive innovation in our claims handling processes.
- Your proactive approach will enable us to make informed decisions and continuously improve our services.
- Present reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to different individuals or groups involved.
- Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims that lead to swift and favourable conclusions.
- Negotiate with insurers to secure the best possible settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal outcomes.
- Strong understanding of commercial insurance policies, coverage types, and claims procedures is needed for this role.
- Brokerage experience is a must-have to ensure comprehensive comprehension of the industry.
- Your expertise in client relationship management is crucial in building and maintaining positive connections with our clients.
- Understanding of general and legal principles of insurance will further enhance your effectiveness in this role.
- Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.
- Minimum 18 months experience working within a commercial claims role.
- Commercial experience.
- Your exceptional analytical, problem-solving, and decision‑making skills are important for effectively handling claims.
- Excellent communication, negotiation, and interpersonal skills are important for effectively maintaining relationships with different individuals involved.
- A customer‑focused approach will be instrumental in delivering exceptional service to our clients.
- Your ability to work independently, prioritise tasks, and meet deadlines in a fast‑paced environment will contribute to your success in this role.
- Confidence, assertiveness, and resilience under pressure will enable you to navigate complicated situations with ease.
- Your experience in providing care, offering emotional support, guidance, and reassurance to clients in difficult or distressing situations, is highly valued.
- GCSE Maths and English (or equivalent) are required for this role.
- Possession of CII.
Claims Handler - Corporate & Commercial employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Corporate & Commercial
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Howden. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Claims Handler.
✨Tip Number 2
Prepare for the interview by brushing up on your commercial claims knowledge. Be ready to discuss specific cases you've handled and how you navigated challenges. Show us your analytical skills and how you’ve improved processes in past roles!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Howden and being part of our amazing team.
We think you need these skills to ace Claims Handler - Corporate & Commercial
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in commercial claims handling. We want to see how you've tackled similar challenges before, so don’t hold back on those success stories!
Tailor Your Application: Take a moment to customise your application for the Claims Handler role. Use the job description as your guide and sprinkle in relevant keywords that match our culture and values. It’ll show us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about your skills and experiences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Howden
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance policies and claims procedures. Familiarise yourself with Howden's values and culture, as they really value a no-limits mindset and collaboration. This will help you demonstrate that you're not just a fit for the role, but also for the team.
✨Showcase Your Experience
Prepare to discuss your previous experience in handling commercial claims. Be ready to share specific examples of how you've managed claims from start to finish, highlighting your analytical skills and problem-solving abilities. This will show them that you can hit the ground running.
✨Communication is Key
Since this role involves a lot of collaboration, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively. You might even want to prepare a few questions to ask about their communication processes, showing that you're proactive and engaged.
✨Be Client-Focused
Demonstrate your commitment to customer satisfaction by sharing examples of how you've built and maintained positive relationships with clients in the past. Highlight your ability to provide emotional support and guidance during difficult situations, as this aligns perfectly with Howden's ethos of unwavering support.