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- Tasks: Manage commercial claims from start to finish, ensuring smooth resolutions and excellent client service.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy flexible working hours, hybrid options, and a supportive environment that values diversity.
- Why this job: Be part of a team that celebrates success and drives positive change in the insurance industry.
- Qualifications: GCSE Maths and English required; A levels and CII & CILA certifications are a plus.
- Other info: We offer reasonable adjustments to ensure your work aligns with your needs.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We have an exceptional opportunity for a Claims Handler to join our Maidstone team. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers.
Overview:
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Handle commercial claims from start to finish, demonstrating your expertise in insurance policies, coverage types, and claims procedures. Your accurate evaluation and processing of claims within specified timelines and guidelines will ensure the smooth resolution of each claim.
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Collaborate closely with different teams within our company and external vendors to facilitate timely and efficient claims resolution. Your strong communication and coordination skills will be key in achieving positive outcomes.
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Apply your analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk, enhance our overall claims management processes, and decrease claim frequency.
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Foster positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to improving customer satisfaction. Your commitment to excellent service will strengthen our reputation in the industry.
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Stay ahead of industry trends, regulatory changes, and emerging technologies to drive innovation in our claims handling processes. Your proactive approach will enable us to make informed decisions and continuously improve our services.
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Present reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to different individuals or groups involved.
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Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims that lead to swift and favourable conclusions.
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Negotiate with insurers to secure the best possible settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal outcomes.
Knowledge:
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Strong understanding of commercial insurance policies, coverage types, and claims procedures is needed for this role.
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Brokerage experience is a must-have to ensure comprehensive comprehension of the industry.
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Your expertise in client relationship management is crucial in building and maintaining positive connections with our clients.
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Understanding of general and legal principles of insurance will further enhance your effectiveness in this role.
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Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.
Skills:
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Your exceptional analytical, problem-solving, and decision-making skills are important for effectively handling claims.
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Excellent communication, negotiation, and interpersonal skills are important for effectively maintaining relationships with different individuals involved.
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A customer-focused approach will be instrumental in delivering exceptional service to our clients.
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Your ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment will contribute to your success in this role.
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Confidence, assertiveness, and resilience under pressure will enable you to navigate complicated situations with ease.
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Your experience in providing care, offering emotional support, guidance, and reassurance to clients in difficult or distressing situations, is highly valued.
Qualifications:
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GCSE Maths and English (or equivalent) are required for this role.
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A level qualification is desirable.
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Possession of CII & CILA certifications is considered an asset.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
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Our successes have all come from someone brave enough to try something new
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We support each other in the small everyday moments and the bigger challenges
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We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent #J-18808-Ljbffr
Claims Handler - Corporate and Commercial employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Corporate and Commercial
✨Tip Number 1
Familiarise yourself with the specific types of commercial insurance policies and claims procedures that Howden deals with. Understanding their unique offerings will help you speak confidently about how your experience aligns with their needs during interviews.
✨Tip Number 2
Network with current or former employees of Howden, especially those in claims handling roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on industry trends and regulatory changes related to commercial insurance. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully managed claims or improved processes. Highlighting your analytical and problem-solving skills with real-life scenarios will showcase your suitability for the role.
We think you need these skills to ace Claims Handler - Corporate and Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial claims handling and showcases your understanding of insurance policies and procedures. Use specific examples to demonstrate your skills and achievements relevant to the Claims Handler role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the insurance industry and your alignment with Howden's culture. Mention your ability to collaborate and your commitment to customer satisfaction, as these are key aspects of the role.
Highlight Relevant Qualifications: Clearly list your qualifications, including GCSE Maths and English, and any additional certifications like CII & CILA. This will help demonstrate your suitability for the position and your commitment to professional development.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical skills to improve claims management processes or reduce risk in previous roles. This will illustrate your capability to contribute positively to Howden's operations.
How to prepare for a job interview at Howden
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of commercial insurance policies, coverage types, and claims procedures. Being able to discuss these topics confidently will show that you understand the industry and can handle the responsibilities of the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used your analytical skills in previous roles. Be ready to provide examples of how you've identified trends in claims data or developed strategies to reduce risk. This will demonstrate your ability to enhance claims management processes.
✨Emphasise Communication and Relationship Building
Since this role involves collaborating with various teams and clients, highlight your communication and interpersonal skills. Share examples of how you've successfully built relationships in the past, as this is crucial for fostering positive connections in the role.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific claims scenarios. Prepare by thinking through potential challenges you might face and how you would navigate them. This will showcase your problem-solving abilities and resilience under pressure.
