Data Protection Analyst in City of London

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

We’re looking for an experienced Data Protection Analyst to support our Data Protection Officer in handling data rights requests. The role will be primarily responding to Data Subject Access Requests (DSARs), as well as working with the Data Protection Officer and the wider business to implement enhanced data privacy processes and controls within our growing personal lines insurance MGA. This role is a temporary position of up to six months and requires previous experience working with Data Subject Access Requests. The role involves a detailed understanding of the DSAR requirements and how to apply them in practice. The role will report directly to the DPO as part of the wider Risk and Compliance team within DUAL.

Role responsibilities

• Record and process DSARs received from customers on behalf of our personal lines insurance business.
• Receive and manage all other Data Rights requests in a professional, accurate and timely manner.
• Ensure all timelines are adhered to.
• Ensure data is complete.
• Ensure appropriate redactions are made to protect the privacy of others.
• Consider and apply exemptions from disclosure as agreed with the DPO.
• Document processes relating to DSARs.
• Along with the DPO, provide training and support to customer-facing colleagues about Data Rights requests.

Data Protection Control Framework

• Work alongside the DPO to document the control framework.
• Review and assess the Framework and make suggestions for enhancements.
• Implement any enhancements agreed by the DPO.
• Test controls to ensure they are working as expected.
• Report on the outcomes of the testing and recommend any further work required.

Key requirements

• Two years’ experience working in Data Protection.
• Excellent technical knowledge of data rights particularly in handling DSARs.
• A proven ability to work to regulatory timelines.
• Excellent written and verbal communication skills.
• A high level of diligence and good attention to detail.
• An understanding of the frameworks used to manage Data Privacy risks within retail financial services.

What do we offer in return?

Our culture: People First. Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion. At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

DUAL is where ambitious people thrive. There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.

Working here is rewarding. As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t:

• Family-first policies that support you through all of life’s milestones.
• Health and wellbeing benefits including private medical insurance and more.
• Critical illness and life insurance cover to give you extra financial security.
• A choice of rewards for every five years of service, including shares.
• Volunteer leave so you can make a difference outside of work too.

Reasonable adjustments

At DUAL, we’re committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you’re excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.

The power to change our world. As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.