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- Tasks: Lead change management for a global CRM transformation using Salesforce.
- Company: Join Howden, a forward-thinking company driving innovation in client relationships.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Be at the forefront of change, making a real impact on business transformation.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: Dynamic role with excellent career progression in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Howden is embarking on an exciting global CRM (Client Relationship Management) transformation, unifying our platforms into a single, enterprise-wide Salesforce solution. We are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme working as part of the Change Workstream with other Change Managers. To support the implementation, we are looking for a proactive individual who can drive the day to change management activities forward, working through the impacts of the changes and supporting the business with adoption. Please note this role is initially a 12 month Fixed Term Contract (FTC). You will be based out of our Central London office and follow a hybrid work pattern.
Role Responsibilities
- Change Planning and Delivery: Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system.
- Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system. Provide regular updates and reports on change progress to keep stakeholders and project governance informed and engaged throughout the implementation.
- Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation.
- Communications Management: Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project.
- Training & Development: Collaborate with training specialists to support the development and delivery of training programs tailored to the needs of different user stakeholder groups. Own and drive the training schedule and adapt as required from any feedback, business needs.
- Metrics & Evaluation: Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem.
- Benefit Realisation: Support the successful delivery of programme outcomes and the measurement of benefits outlining activities required to achieve the project benefit outcomes and ensure that benefit outcomes are clear and reflective of the phased delivery.
Requirements
- Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes.
- Strong change management skills, with a focus on timely delivery.
- Experience working with teams and individuals impacted by organisational changes.
- Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex, fast paced organisation.
- You must have strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences.
- Experience with Salesforce and CRM would be beneficial.
- A certification in change management is desirable.
Change Manager employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Howden or have experience with CRM transformations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by understanding the change management landscape. Brush up on your knowledge of Salesforce and think about how you can apply your skills to support the adoption of new systems. We want to see how you can drive change effectively!
✨Tip Number 3
Showcase your communication skills! Create a mock presentation or training material that demonstrates how you would engage stakeholders and facilitate change. This will not only impress us but also show your proactive approach to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of this exciting transformation.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Change Manager role. Highlight your previous experience in change management and any specific projects you've worked on that relate to CRM systems or Salesforce. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about change management and how you can contribute to our exciting CRM transformation. Be sure to mention any relevant experience and how you plan to tackle the challenges of this role.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to craft clear and engaging content. Whether it's in your CV, cover letter, or any additional materials, we want to see your knack for effective communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Howden
✨Know Your Change Management Inside Out
Make sure you brush up on your change management methodologies and frameworks. Be ready to discuss how you've successfully implemented change in previous roles, especially in complex global programmes. This will show that you understand the nuances of the role and can hit the ground running.
✨Stakeholder Engagement is Key
Prepare examples of how you've effectively managed stakeholders in the past. Think about times when you identified resistance and how you overcame it. Being able to demonstrate your relationship-building skills will be crucial, as this role involves working with various levels of stakeholders.
✨Communicate Clearly and Confidently
Since you'll need to create compelling communication materials, practice articulating your thoughts clearly. You might even want to prepare a brief presentation or summary of a change initiative you've led before. This will showcase your ability to convey complex information in an engaging way.
✨Show Your Adaptability
Change is constant, especially in a role like this. Be ready to discuss how you've adapted your strategies based on feedback or changing circumstances. Highlighting your flexibility and willingness to learn will resonate well with the interviewers, especially in a fast-paced environment.
