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- Tasks: Make high-volume outbound calls to generate leads and promote Howden's services.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Define your career with flexible hours, hybrid working, and a supportive environment.
- Other info: Diverse team culture with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer service.
The predicted salary is between 25000 - 32000 £ per year.
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
As a Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Howden and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real-time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being the first point of call to the comparison site customer generated leads.
Responsibilities and Duties
- Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants.
- Ensure all leads generated are correctly qualified as per the Sales Coordinator script.
- Clearly and concisely promote the features and benefits of Howden, our products and the advised sales process, whilst taking advantage of cross-sell opportunities.
- Achieve and maintain targets for productivity, quality and compliance.
- Support colleagues and the management team to ensure the best possible outcome for Howden and our clients.
- Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines.
- To constantly display and encourage INTEGRITY, UNITY, INNOVATION and PASSION.
Skills & Education
Essential
- Excellent communication skills both verbally and written towards all our customers and insurers.
- A dedication to being reliable, honest and passionate about our customers.
- Ability to contribute to a positive working environment with a good team spirit and strong work ethic.
- Strong commitment to delivering exceptional customer experience.
- Strong ability to follow scripts.
- Proactive and driven individual with a desire to develop.
- Capable of meeting targets and goals, with the ability to self-motivate.
- Highly resilient.
Desirable
- 6 months customer service or sales experience.
- Experience of working within an outbound call centre role, and/or within financial services or regulated environment.
- Administration qualification (e.g. NVQ).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Sales Co-Ordinator in Cardiff employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-Ordinator in Cardiff
✨Tip Number 1
Get to know Howden inside out! Familiarise yourself with our products and the benefits we offer. This way, when you get that call or interview, you can confidently discuss how you can contribute to our culture and success.
✨Tip Number 2
Practice your communication skills! Since you'll be making high-volume outbound calls, it’s crucial to sound engaging and knowledgeable. Try role-playing with a friend or family member to sharpen your pitch and responses.
✨Tip Number 3
Show us your passion! When you’re on the phone or in an interview, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates about Howden right there, so keep checking back!
We think you need these skills to ace Sales Co-Ordinator in Cardiff
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and sales. Remember, we value authenticity!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Sales Coordinator role. Mention any relevant customer service or sales experience you have, and how it relates to our values at Howden.
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written communication skills. Keep it clear, concise, and engaging – just like you would when speaking to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we love!
How to prepare for a job interview at Howden
✨Know Your Stuff
Before the interview, make sure you understand Howden's products and services inside out. Familiarise yourself with their features and benefits so you can confidently discuss how they can help customers. This will show your genuine interest and help you stand out.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about how you would handle specific scenarios, especially those involving outbound calls. Practising with a friend or in front of a mirror can help you refine your answers and boost your confidence.
✨Showcase Your Communication Skills
As a Sales Coordinator, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've successfully communicated with customers or colleagues.
✨Emphasise Team Spirit
Howden values collaboration and a positive working environment. Be prepared to discuss how you've contributed to team success in previous roles. Share examples that highlight your ability to work well with others and support your colleagues, as this aligns with their company culture.