At a Glance
- Tasks: Manage end-to-end claims processes and negotiate settlements for complex insurance claims.
- Company: Dynamic insurance firm in Birmingham with a supportive culture.
- Benefits: Flexible working hours, hybrid options, and a focus on professional growth.
- Other info: Join a team that values innovation, collaboration, and personal development.
- Why this job: Make a real impact by resolving complex claims and supporting clients through challenges.
- Qualifications: Strong understanding of insurance policies and experience in commercial claims.
The predicted salary is between 40000 - 50000 € per year.
Location: Birmingham office (2/3 days per week).
Overview:
- Managing end-to-end claims process regardless of size (including larger, more sophisticated, or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to settlement of insurance claims).
- Providing assistance and advice on large or complex transit losses and assisting to investigate any case law/relevant facts that aid satisfactory settlement and conclusion.
- Utilising extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
- Collaborating closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims.
- Analysing claims data, identifying trends and developing strategies to mitigate risk and build reports that reduce claim frequency and improve overall claims management processes.
- Providing leadership, guidance and mentoring to the Claims Handlers and other junior team members to cultivate a culture of excellence, accountability and continuous improvement.
- Developing and maintaining positive relationships with clients, brokers, insurers, loss adjusters/assessors/third-party legal representatives and industry partners to improve customer satisfaction and loyalty.
- Staying abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better-informed decisions.
- Preparing and presenting reports and presentations, highlighting key performance indicators.
- Visiting clients in the event of a loss to investigate surrounding circumstances and build a robust claim that brings a swift, favourable conclusion.
- Negotiating with insurers to obtain the best possible settlement terms under the terms of the policy.
- Acting as an advocate of the claims function and settlements.
Knowledge:
- Strong understanding of insurance policies, coverage types, and claims procedures (essential).
- Good experience and knowledge in commercial claims (essential).
- Brokerage experience (essential).
- Understanding of general and legal principles of insurance.
- Understanding of the relevant regulatory and legal frameworks.
Skills:
- Excellent analytical, problem-solving and decision-making skills (essential).
- Outstanding communication, negotiation and interpersonal skills (essential).
- Customer-focused approach (essential).
- Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment.
- Confident, assertive and resilient under pressure.
- Ability to provide constructive feedback, coaching and mentoring to support the professional growth of junior team members (essential).
- Ability to adapt to diverse personalities, perspectives and cultural backgrounds, fostering inclusive and collaborative work environments.
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential).
Qualifications:
- GCSE Maths and English (or equivalent).
- A-levels (desirable).
What do we offer in return?
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments:
We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
Senior Claims Handler - Corporate & Commercial in Birmingham employer: Howden
At Howden, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to thrive. Located in Birmingham, our Senior Claims Handler role provides opportunities for professional growth through mentorship and leadership, while also allowing for flexible working arrangements. We are committed to making a positive impact both at work and in the community, ensuring that every team member feels valued and equipped to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler - Corporate & Commercial in Birmingham
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Senior Claims Handler role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled complex claims or improved processes. We want to see your problem-solving skills in action!
✨Follow Up
After any interview or networking event, drop a quick thank-you note. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Claims Handler - Corporate & Commercial in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Claims Handler. Highlight your experience with commercial claims and any brokerage work you've done. We want to see how your skills match up with what we're looking for!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Whether it’s your analytical prowess or your knack for negotiation, give us examples that demonstrate your abilities in action.
Be Personable:We love a good personality! When writing your cover letter, let your character shine through. Share why you’re passionate about claims handling and how you can contribute to our team culture at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Howden
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of insurance policies, coverage types, and claims procedures. Be ready to discuss specific examples from your past experience, especially with commercial claims and brokerage work. This will show that you’re not just familiar with the theory but can apply it in real-world situations.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving abilities. Think of instances where you've identified trends in claims data or developed strategies to mitigate risks. Being able to articulate these experiences will highlight your capability to improve claims management processes.
✨Practice Your Negotiation Techniques
Since negotiation is key in this role, practice articulating your approach to obtaining the best settlement terms. Consider role-playing scenarios where you negotiate with insurers, as this will help you feel more confident during the actual interview.
✨Emphasise Your Leadership Qualities
Be prepared to discuss how you've mentored or guided junior team members in the past. Share specific examples of how you’ve cultivated a culture of excellence and accountability. This will demonstrate your ability to lead and support others, which is crucial for this position.
