Corporate Account Handler - Commercial & Schemes in Birmingham

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are looking for a dedicated Corporate Account Handler to join our Commercial & Schemes division. This is an exciting opportunity to support our team in managing the full administration of clients' insurance requirements - including handling general enquiries, renewals, mid-term adjustments, obtaining quotations, and invoicing premiums. Working with our Corporate clients, you will bring a passion for delivering outstanding service and a proactive approach to helping businesses navigate complex commercial risks. Your expertise will play a key role in supporting client growth and stability in a constantly evolving environment. You will be working part of a team that are committed to service excellence and celebrating shared success. This is a full-time, permanent position, working in our Birmingham office 3 days a week for a balanced and supportive work experience.

Key Responsibilities

• Help achieve Group/Division client targets by providing an outstanding level of service.
• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as vital, and action meeting points (if applicable).
• Undertake market exercises to establish the most competitive terms available.
• Acquire renewal terms and present them to clients.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other divisions.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge

• Working knowledge of all the main classes of Commercial Insurance and the CII's Code of Ethics and GDPR.
• A minimum of 5 years' experience in providing specialist advice in the commercial insurance market.

Skills

• Good level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to capture and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications

• Acturis experience preferred.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.