At a Glance
- Tasks: Support clients with top-notch service and manage insurance renewals effectively.
- Company: Join Howden, a diverse and innovative insurance company in Birmingham.
- Benefits: Enjoy flexible hours, hybrid working, and a career you define.
- Other info: Embrace a culture of bravery and collaboration at Howden.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 5 years of commercial insurance experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Account Handler – Commercial Team – Birmingham Full‑time, permanent. Based in the Birmingham office (3 days a week).
Responsibilities
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercise to establish the most competitive terms available.
- Acquire renewal terms and either deliver or assist in presenting to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
- Actively cross‑sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
Knowledge
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have minimum of 5 years commercial insurance experience.
- Acturis knowledge.
Skills
- Excellent level of technical insurance skills, to be assessed by regular in‑house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent level of negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client's level of understanding.
- Ability to persuade and influence others.
- Knowledge and experience of Acturis (Desirable).
Qualifications
- GCSE Maths and English (or equivalent).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
Reasonable Adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Beyond the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Commercial Insurance Account Handler — Hybrid, Flexible Hours in Birmingham employer: Howden
At Howden, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity and innovation. Our Birmingham office provides a hybrid working model with flexible hours, allowing you to balance your professional and personal life while pursuing meaningful career growth opportunities. Join us to be part of a supportive team that values your contributions and encourages you to make a positive impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Insurance Account Handler — Hybrid, Flexible Hours in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Howden. A friendly chat can lead to insider info about job openings and even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to commercial insurance. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or case studies that highlight your technical insurance skills and attention to detail. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Howden team.
We think you need these skills to ace Commercial Insurance Account Handler — Hybrid, Flexible Hours in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your commercial insurance experience and any relevant achievements to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've excelled in similar roles and how you can contribute to our team’s success.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your application is clear and professional. Pay attention to grammar and structure, as this reflects your attention to detail, which we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Howden
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance and the specific classes relevant to the role. Familiarise yourself with the CII's Code of Ethics and GDPR, as these are crucial in the industry. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and colleagues, practice articulating your thoughts clearly and professionally. Prepare examples of how you've handled client queries or negotiations in the past. This will demonstrate your excellent oral and written communication skills, which are essential for success.
✨Demonstrate Attention to Detail
In commercial insurance, accuracy is key. Bring along examples of documentation you've produced in previous roles, highlighting your attention to detail. You might even want to prepare a mock document to showcase your ability to create professional materials using templates, just like Howden’s.
✨Be Ready to Discuss Acturis
If you have experience with Acturis, be prepared to talk about it! Share specific instances where you've used the system effectively. If you're not familiar with it, do some research beforehand so you can ask informed questions during the interview. This shows initiative and a willingness to learn.
