New Business Account Handler in Bath

Howden is a global insurance group with employee ownership at its heart. We are experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. Our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries. Our people are our biggest asset and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth all come from our people-first approach.

We are looking for Commercial New Business Account Handlers to support Howden’s plans for business growth and expansion within our Bristol office. The Bristol based team focuses on exceeding the expectations of our clients and are capable of supporting their insurance needs across the range of commercial general insurance classes, targeted in the Care Sector, including Social Care, Primary Care and Medical Malpractice clients.

The role offers the successful candidates the opportunity for a career within the insurance and financial services profession with one of the most respected names in insurance broking. The New Business Account Handler will provide technical and qualitative service in order to win new clients and provide wider support to Howden Bristol clients. Responsibilities include:

• Develop strong relationships with prospects to win new clients.
• Ensure transactions are conducted with full transparency & accuracy.
• Deal with incoming mail from prospects, clients, insurers and third parties.
• Operate with all prospects/clients fairly and ethically.
• Support management and team with renewal, mid-term adjustment or any other activity as required.
• Maintain ongoing delegated authority contracts appropriately and cost effectively.
• Create the most appropriate insurance program for the prospect’s/client’s demands and needs.
• Produce comprehensive client and broking documents.
• Process quotes, indications and endorsements.
• Ensure up to date records are maintained on the Company systems.
• Ensure compliance with all applicable Company and/or Group policies and procedures.
• Maintain accurate records and deal with correspondence appropriately.

Who we’re looking for:

• Commercial Insurance – sound knowledge and broking experience (underwriting experience will be considered), ideally some experience with Care Sector business.
• Product and client handling experience from a commercial insurance background.
• Confident, with strong communication skills (both verbal and written).
• Professional and personable – client focused.
• Drive and enthusiasm – motivated to achieve targets.
• Good negotiating skills; able to influence and persuade others.
• Organised, able to plan and be methodical - proactive when necessary.
• IT Literacy with a working knowledge of Word and Excel required.
• Strong attention to detail and ability to produce accurate work under pressure.
• Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.

What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

Diversity and Inclusion: At Howden we value diversity. We are looking for individuals who share the same values as us. We support each other, in the small everyday moments and the bigger challenges. We are determined to make a positive difference, at work and beyond.

Reasonable adjustments: We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.

Our sustainability promise: We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.