At a Glance
- Tasks: Provide top-notch support and training for the Acturis platform while driving continuous improvement.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Other info: Embrace diversity and enjoy a career you define with opportunities for growth.
- Why this job: Make a real impact in a collaborative team and enhance user experiences.
- Qualifications: 3+ years of Acturis experience and strong communication skills required.
The predicted salary is between 35000 - 45000 € per year.
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden is seeking an experienced Support Analyst to join the Acturis Support team, providing high-quality application support, user training, and continuous improvement across the Acturis platform.
Location: Home Based (with occasional travel)
Department: Broking Application Support Team
Reports to: Broking Application Support Manager
Key Responsibilities
- Acturis Support & Helpdesk
- Manage the internal Acturis helpdesk, ensuring queries are logged, prioritised, and resolved in line with agreed SLAs.
- Provide timely updates to users throughout the lifecycle of their requests.
- Maintain accurate helpdesk records and proactively chase outstanding actions.
- Escalate complex or high-impact issues to the line manager where appropriate.
- Support users across all communication channels.
- System & Process Improvement
- Maintain accurate system configuration and change records.
- Identify trends in support requests and assess root causes (system issues, training gaps, or enhancement opportunities).
- Gather user feedback and development suggestions and liaise with Acturis where required.
- Collaborate with the wider applications team on planned and ongoing initiatives.
- Knowledge Sharing & Training
- Create and maintain clear, user-friendly guides and knowledge articles.
- Deliver training to Super Users and support knowledge sharing across the business.
- Provide Acturis training and mentoring to other team members.
- Share best-practice tips and system enhancements with stakeholders.
- Reporting & Governance
- Produce relevant management information and reports for senior stakeholders.
- Ensure compliance with FCA principles, GDPR, AML regulations, the Bribery Act 2010, and applicable sanctions.
- Uphold Howden’s service standards and always act in the best interests of clients.
Knowledge & Experience
- Essential
- Minimum 3 years’ Acturis experience.
- Experience in an insurance customer-facing role.
- Strong understanding of insurance operations and industry challenges.
- Proven ability to prioritise workload and meet deadlines within SLA requirements.
- Desirable
- Experience in an application support or systems administration role.
- Knowledge of other insurance systems.
- Understanding of regulatory and legal requirements (e.g. FCA, GDPR, TCF).
- Familiarity with Howden’s operational landscape.
Skills & Behaviours
- Excellent written and verbal communication skills.
- Ability to translate technical concepts into business-friendly language.
- Strong attention to detail and accuracy.
- Confident engaging with stakeholders at all levels.
- Strong organisational and time-management skills.
- Effective negotiation and problem-solving abilities.
- Proficient in Microsoft Office applications.
- Willingness to support and develop team members.
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
Additional Information
- Full UK driving licence and willingness to travel.
- Flexible working hours, subject to business needs.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Acturis Support Analyst employer: Howden
At Howden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions employee ownership and collaboration across our global team. As an Acturis Support Analyst, you will benefit from flexible working arrangements, opportunities for professional growth, and a supportive environment that values diversity and innovation, making it a truly rewarding place to advance your career while contributing to meaningful change in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Howden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to Acturis and insurance operations. We recommend role-playing with a friend to get comfortable explaining your experience in a way that resonates with the team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the complexities of the Acturis platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Howden family.
We think you need these skills to ace Acturis Support Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Acturis Support Analyst role. Highlight your relevant experience, especially your time with Acturis and any customer-facing roles in insurance. We want to see how you fit into our culture and values!
Show Off Your Communication Skills:Since this role involves a lot of user training and support, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application to show us you can translate technical concepts into business-friendly terms.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or improved processes. This will show us that you have the right mindset for continuous improvement.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Howden!
How to prepare for a job interview at Howden
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Understand its features, common issues, and how it integrates with insurance operations. This will show that you're not just familiar with the platform but also ready to tackle any challenges that come your way.
✨Showcase Your Communication Skills
Since the role involves engaging with stakeholders at all levels, practice explaining technical concepts in a business-friendly manner. You might even want to prepare a few examples of how you've successfully communicated complex information in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've managed support requests or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Team Spirit
Howden values collaboration, so be ready to discuss how you've worked with others in previous roles. Share examples of how you've supported team members or contributed to a positive team culture, as this aligns with their core values.
