Account Manager - Creative Studio

Howden is a collective - a group of talented and passionate people all around the world. We have pushed the boundaries of insurance and are united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team comprising over 20,000 employees spanning more than 100 countries. We are expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions.

By bringing together diverse expertise and perspectives, we are enhancing our culture and values, while continuing to expand our capability to innovate and deliver exceptional solutions for our clients.

We are looking for an experienced Account Manager to join our Creative Studio. The Creative Studio sits within the Group Brand and Marketing team, and is made up of a mix of graphic designers, artworkers, videographers, copy editors and account managers. You will work with the team on a day-to-day basis in addition to internal "clients" around the business spanning both our Group business, broking business and underwriting business. We sit in the UK but we work with our teams all over the world. You will have interactions with Marketing, Brand, Communications, Events, client-facing teams, brokers and data teams.

You will be responsible for managing multiple BAU briefs coming into the studio, working closely with the Studio Manager and other account managers to allocate design resource using project management software. You will also be responsible for project managing briefs to ensure the output of work is to the highest standard.

You will keep in contact with the 'client' at all stages of the project and follow up on all enquiries in a timely manner. You will manage budgets for individual projects as required and arrange budget reporting on a monthly basis.

Role Requirements:

• Experience working within a Creative Studio team or an agency account management role.
• Account management & project management skills (with a focus on simultaneously managing multiple projects and relationships).
• An understanding of the design process.
• Experience working with video teams will also be a bonus.
• Ability to communicate client needs and clearly articulate technical items.
• Client management skills and ability to anticipate needs and match them with products and services.
• Communication skills, particularly listening, articulation, presenting, and assisting with project or marketing literature.
• Prioritisation and negotiation skills.
• Empathy, emotional intelligence.

At Howden, we value diversity - there is no one Howden personality type. Instead, we are looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. If you are excited by this role but have some doubts about whether it is the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

We are on a life-long journey to become an ever-more sustainable group. It is a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.