Account Handler – Commercial Team – Birmingham
Full‑time, permanent. Based in the Birmingham office (3 days a week).
Responsibilities
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercise to establish the most competitive terms available.
- Acquire renewal terms and either deliver or assist in presenting to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
- Actively cross‑sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
Knowledge
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have minimum of 5 years commercial insurance experience.
- Acturis knowledge.
Skills
- Excellent level of technical insurance skills, to be assessed by regular in‑house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent level of negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client's level of understanding.
- Ability to persuade and influence others.
- Knowledge and experience of Acturis (Desirable).
Qualifications
- GCSE Maths and English (or equivalent).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable Adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Beyond the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
