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For Companies At a Glance
- Tasks: Handle client requests and provide tailored insurance solutions in the music sector.
- Company: Join Howden, a global leader in innovative insurance solutions.
- Benefits: Flexible working hours, professional development, and a supportive team culture.
- Why this job: Combine your passion for music with a rewarding career in insurance.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Have you a passion for music but are also looking for a career within the insurance industry? Howden – Corporate & Commercial are on the hunt for an Account Handler to join the team within our established music scheme.
As part of our team, you will have the chance to be part of a growing team focused on delivering the quality service our clients expect from us at Howden. From handling new business applications to managing renewals and mid-term changes, you will ensure that each customer\\u2019s needs are met with the perfect coverage and pricing. Join us as we continue our mission as a force-for-good in insurance.
At Howden, we provide plenty of room for professional development. While previous insurance experience is not mandatory, proficiency in Microsoft Excel and Word, as well as strong communication skills, are essential. We are committed to offering the necessary training for your success. We are looking for enthusiastic, energetic, and positive individuals to join our team.
This is a full-time permanent opportunity. You will be based in our London office and ideally be onsite for 1-2 days per week with one of these days being a Monday. During training you may be required to be in the office more often.
Overview
- Handling inbound client and broker demands, this could be a mix of calls and emails
- Providing correct information to customers to inform their decisions to purchase or renew with Lark Music
- Maintaining accurate records of client conversations and requests and actioning in a timely manner
Knowledge
- A minimum of 12 months\\\’ customer service and/or administrative experience is required for this role
- We are Interested to hear from musicians or those with an interest in music
Skills
- Accuracy and attention to detail
- Ability to process work quickly and efficiently and prioritise work to meet deadlines
- Good literacy and numeracy
- Excellent communication skills and an ability to communicate accordingly to build rapport and develop strong relationships
Qualifications
- 5 GCSE A*-C including Maths and English
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\\\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\\\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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Account Handler - Corporate & Commercial employer: Howden
Contact Detail:
Howden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Corporate & Commercial
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Howden. A friendly chat can go a long way in making you stand out when it comes to interviews.
✨Tip Number 2
Prepare for your interview by researching Howden's culture and values. Show us how your passion for music aligns with our mission in commercial insurance – it’ll make a great impression!
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, try role-playing common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the Howden team.
We think you need these skills to ace Account Handler - Corporate & Commercial
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the insurance industry and music shine through in your application. We want to see how your interests align with our mission at Howden, so don’t hold back!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administration. We love seeing how your skills can contribute to our team, so customise it to fit the Account Handler role.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key strengths and why you’re a great fit for us at Howden.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Howden
✨Know Your Stuff
Before the interview, make sure you understand Howden's mission and values. Familiarise yourself with their approach to commercial insurance, especially in the music sector. This will help you connect your passion for music with the role and show that you're genuinely interested in what they do.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. This will demonstrate your ability to build rapport and develop relationships, which is crucial for an Account Handler.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing a difficult client or prioritising tasks under pressure. Think of relevant scenarios from your previous roles and be ready to discuss how you approached them. This will showcase your problem-solving skills and ability to work efficiently.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Howden is the right fit for you.
