At a Glance
- Tasks: Support clients in the Motor Trade industry with policy renewals and mid-term changes.
- Company: Join Howden, a global leader in insurance with a culture that values collaboration and innovation.
- Benefits: Enjoy a supportive team environment, career progression, and flexible working options.
- Other info: Full-time, permanent role based in Brentwood, with a focus on work/life balance.
- Why this job: Kickstart your career in commercial insurance with a company that invests in your development.
- Qualifications: GCSE Maths and English required; insurance certification is a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an SME Account Handler to support our team with the administration of new business, renewals, mid‑term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to clients and be excited about the prospect of working with a growing insurance broker that makes a real impact in the market.
Overview
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Undertake market exercise to establish the most competitive terms available.
- Obtain renewal terms and present to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
- Actively cross‑sell products from other Divisions.
Knowledge
- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
- Must have a minimum of 2 years' industry experience.
Skills
- Good level of technical insurance skills, to be assessed by regular in‑house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Good negotiation and broking skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client's level of understanding.
- Ability to persuade and influence others.
Qualifications
- Acturis (desirable).
What do we offer in return?
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
Account Handler - Corporate & Commercial employer: Howden
Howden is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to grow and thrive. Located in Brentwood, our team offers a supportive environment that prioritises work-life balance, career progression, and personal development, making it an ideal place for those looking to embark on a rewarding journey in commercial insurance. With a commitment to diversity and reasonable adjustments, we ensure that every employee feels valued and equipped to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with the motor trade industry. Understanding the specific needs and challenges faced by businesses in this sector will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance field, especially those who work in commercial products. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Howden.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since the role involves handling queries and providing support, think of examples from your past experiences where you successfully resolved issues or improved client satisfaction.
✨Tip Number 4
Research Howden's values and culture thoroughly. Be ready to articulate how your personal values align with theirs, as cultural fit is crucial for them. This will show that you're not just looking for a job, but a place where you can grow and contribute.
We think you need these skills to ace Account Handler - Corporate & Commercial
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Account Handler in Corporate & Commercial insurance. Familiarise yourself with the key tasks mentioned in the job description, such as handling policy renewals and mid-term changes.
Tailor Your CV:Customise your CV to highlight relevant experience in commercial insurance or customer service. Emphasise skills like attention to detail, negotiation, and communication, which are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the insurance industry and your desire to work at Howden. Mention specific reasons why you want to join their team and how your values align with theirs.
Showcase Your Skills:In your application, provide examples of how you've demonstrated excellent customer service and problem-solving skills in previous roles. This will help illustrate your suitability for the position.
How to prepare for a job interview at Howden
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They pride themselves on a collaborative environment and a no-limits mindset. Showing that you resonate with their culture can set you apart from other candidates.
✨Demonstrate Your Customer Service Skills
As an Account Handler, excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled client queries or resolved issues. This will showcase your ability to meet clients' needs effectively.
✨Highlight Your Attention to Detail
In the insurance industry, accuracy is key. Be ready to discuss how you ensure precision in your work, especially when processing policy renewals and adjustments. Mention any tools or methods you use to maintain high standards.
✨Prepare for Technical Questions
Since this role involves commercial products within the insurance sector, brush up on relevant terminology and concepts. Be prepared to answer questions about market exercises and how you would approach obtaining competitive terms for clients.
