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For Companies At a Glance
- Tasks: Lead a dynamic team, optimise claims service, and drive continuous improvement.
- Company: Join a forward-thinking insurance company with a supportive culture.
- Benefits: Flexible hours, hybrid working, and opportunities for personal growth.
- Other info: Embrace challenges and support each other in a collaborative environment.
- Why this job: Make a real impact by fostering a high-performing team culture.
- Qualifications: 3+ years in a leadership role within commercial claims insurance.
The predicted salary is between 50000 - 60000 £ per year.
The Opportunity
We are seeking an experienced Claims Manager to lead a dynamic and ambitious team within our Claims Division. In this pivotal role, you will provide first‐line supervision, coaching, and mentoring to help your team realise their potential. You will also play a key part in encouraging a positive, inclusive, and high‐performing team culture.
Key Duties & Responsibilities
- Support and implement operational strategy, policies, and procedures to optimise the Claims service.
- Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.
- Lead all aspects of day‐to‐day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.
- Foster a culture of excellence, accountability, and continuous improvement—leading by example.
- Build strong internal and external relationships to enhance claims service delivery and support your team's development.
- Conduct regular 1‐2‐1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.
- Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.
- Manage and resolve client complaints, working with Compliance where necessary.
- Work closely with the Client Servicing team to capture feedback and improve client service delivery.
- Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.
Experience & Professional Qualifications
- Minimum of 3 years' experience in a team leader or managerial role within the specialist commercial claims insurance market.
- Qualified to at least Cert CII.
- Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.
- Background in insurance broking with commercial lines experience.
- Fully proficient in Microsoft Office applications.
Knowledge Requirements
- Strong understanding of general and legal principles of insurance.
- Knowledge of relevant regulatory and legal frameworks within the commercial insurance sector.
What do we offer in return?
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
Claims Manager - Corporate & Commercial in West Bromwich employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager - Corporate & Commercial in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about fostering a positive team environment, be ready to share how you can contribute to that vibe!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about your experience in coaching and mentoring teams, and how you've driven performance improvements in past roles. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Claims Manager - Corporate & Commercial in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your experience in team leadership and any relevant qualifications, like Cert CII. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for claims management and how you can foster a positive team culture. We love seeing candidates who can connect their experiences to our values.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've delivered results or improved processes in previous roles. We appreciate candidates who can demonstrate their impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the commercial claims insurance market. Be ready to discuss specific cases or scenarios where you've successfully managed claims, as this will show your expertise and experience in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've fostered a positive team culture in previous roles. Think about times when you've coached or mentored team members and how that led to improved performance.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how you can contribute to a high-performing team environment and align with their commitment to inclusivity and continuous improvement.
✨Be Data Savvy
Since the role involves producing performance reports and using data dashboards, be ready to talk about your experience with data analysis. Bring examples of how you've used data to drive improvements in claims processes or team performance.