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- Tasks: Manage the end-to-end claims process and collaborate with clients and stakeholders.
- Company: Join Howden, a dynamic global collective in the insurance industry.
- Benefits: Flexible working options, career development, and a supportive team environment.
- Other info: Embrace diversity and enjoy a culture that values bravery and support.
- Why this job: Make a real impact by helping businesses navigate complex risks and claims.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Howden, the new name for Aston Lark, is building a global collective of talented people. We support clients through the complex landscape of commercial risk, crafting bespoke solutions to help businesses navigate uncertainty and grow. This role is a full-time, permanent position; you will ideally be onsite in our Midlands region for 2/3 days per week on average.
Responsibilities
- Manage end-to-end claims process regardless of size, including larger, complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to settlement.
- Utilise knowledge of insurance policies, coverage types, and claims procedures to assess and adjudicate claims within timelines and guidelines.
- Collaborate with internal departments, external vendors and other stakeholders to ensure timely and efficient resolution.
- Analyse claims data, identify trends and develop strategies to mitigate risk and improve claims management processes.
- Provide leadership, guidance and mentoring to the Claims Handler and junior team members.
- Maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors and industry partners to enhance customer satisfaction.
- Stay abreast of industry trends, regulatory changes and emerging technologies.
- Prepare and present reports and presentations with key performance indicators.
- Visit clients during a loss to investigate circumstances and build a robust claim for a swift, favourable conclusion.
- Negotiate with insurers to obtain favourable settlement terms within policy terms.
- Act as an advocate for the claims function and settlements.
Knowledge
- Strong understanding of insurance policies, coverage types and claims procedures (essential).
- Brokerage experience (essential).
- Understanding of general and legal principles of insurance.
- Understanding of relevant regulatory and legal frameworks.
Skills
- Excellent analytical, problem-solving and decision-making skills (essential).
- Outstanding communication, negotiation and interpersonal skills (essential).
- Customer-focused approach (essential).
- Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment.
- Confident, assertive and resilient under pressure.
- Ability to provide constructive feedback, coaching and mentoring to support junior team members (essential).
- Ability to adapt to diverse personalities and cultures, fostering inclusive work environments.
- Experience in providing emotional support and guidance to clients in difficult situations (essential).
Qualifications
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- BDMA certificate - British Damage Management Associate.
What we offer in return
A career that you define. Howden values diversity and seeks individuals who share our values:
- Bravery to try something new.
- Support for each other in everyday moments and bigger challenges.
- Focus on making a positive difference at work and beyond.
Reasonable adjustments
We are committed to providing reasonable accommodations to ensure our roles align with your needs. We can adjust software, IT, and office setups, and can accommodate flexible hours or hybrid working where possible. If you're unsure whether this role is the right fit, apply and we will reach out to discuss adjustments if needed.
*Not all positions can accommodate changes to working hours or locations. Please discuss with your Recruitment Partner for more information.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: General Business
Industries: Insurance
Claims Executive - Corporate & Commercial in West Bromwich employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims management. Think about how you’d handle complex claims and be ready to share examples from your experience that showcase your problem-solving skills.
✨Tip Number 3
Show off your analytical skills! When discussing your experience, highlight specific instances where you identified trends in claims data and how you used that info to improve processes or mitigate risks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Executive - Corporate & Commercial in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Claims Executive role. Highlight your experience with insurance policies and claims procedures, and don’t forget to showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the insurance industry and how your background makes you a perfect fit for this role. Be sure to mention any brokerage experience you have!
Showcase Your Soft Skills: We’re looking for someone who can communicate effectively and work well under pressure. In your application, give examples of how you've demonstrated these skills in past roles. Remember, we value a customer-focused approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen on joining our team at Howden!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of insurance policies, coverage types, and claims procedures. Being able to discuss these confidently will show that you understand the core of the role and can handle the complexities involved.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in past roles. Think about times when you've identified trends or developed strategies to mitigate risk. This will demonstrate your problem-solving abilities and decision-making skills, which are essential for a Claims Executive.
✨Practice Your Negotiation Techniques
Since negotiation is key in this role, practice articulating your approach to obtaining favourable settlement terms. You might even want to role-play with a friend to get comfortable discussing how you would advocate for clients while maintaining strong relationships with insurers.
✨Be Ready to Discuss Team Leadership
As you'll be providing guidance and mentoring to junior team members, think of specific instances where you've successfully led a team or supported others. Highlight your ability to foster an inclusive environment and provide constructive feedback, as this will resonate well with the interviewers.