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- Tasks: Manage motor claims from start to finish, providing top-notch service to clients.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive environment that values diversity.
- Why this job: Be part of a team that celebrates success and drives positive change in the insurance industry.
- Qualifications: Must have 2 years of commercial motor claims experience and GCSE Maths and English.
- Other info: We offer reasonable adjustments to ensure your needs are met.
The predicted salary is between 32000 - 48000 £ per year.
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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It\’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you\’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn\’t just what we do – it\’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client\’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team and provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a \”hands on\” approach to managing a portfolio of claims on an end-to-end basis.
Please note this is a full-time, permanent opportunity. You will be based in our Croydon office on a hybrid basis with a mixture of both office and home working.
Overview:
- Dealing with phone calls and post advising of claims.
- First Notice of Loss (FNOL) registration.
- FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer\’s bespoke arrangements.
- Diary and report maintenance.
- Matching of all post/diary entries.
- Ensuring that the Claims Manager is fully aware of all issues or complaints.
- Ensuring that full compliance of our standards is maintained at all times.
- Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times.
- Ensure compliance with the General Data Protection Regulations.
- Ensure all records and communications with clients are accurately recorded and filed in the correct manner.
Knowledge:
- Working knowledge of all the main classes of General Insurance and the CII\’s Code of Ethics and GDPR.
- Must have a minimum of 2 years commercial motor claims experience.
Skills:
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Good negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to identify and respond appropriately to an individual client\’s level of understanding.
Qualifications:
- GCSE Maths and English (or equivalent).
- Cert CII (desirable for this role).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we\’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it\’s the right fit for you, send us your application – if your profile fits the role\’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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Motor Claims Handler - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration and a no-limits mindset, so during any interactions, whether in interviews or networking, highlight your teamwork skills and how you align with their mission.
✨Tip Number 2
Make sure to brush up on your knowledge of commercial motor claims. Given that they require at least two years of experience, be prepared to discuss specific cases you've handled and the outcomes, showcasing your technical skills and attention to detail.
✨Tip Number 3
Utilise LinkedIn to connect with current employees at Howden. Engaging with them can provide insights into the company culture and expectations, and it may even lead to referrals, which can significantly boost your chances of landing an interview.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various claims situations, as this role requires a hands-on approach. Demonstrating your problem-solving abilities will show you're ready for the challenges ahead.
We think you need these skills to ace Motor Claims Handler - Corporate & Commercial
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Motor Claims Handler. Familiarise yourself with the key tasks mentioned in the job description, such as FNOL management and compliance with service standards.
Tailor Your CV: Highlight your relevant experience in commercial motor claims. Emphasise your technical insurance skills, attention to detail, and any specific achievements that demonstrate your ability to manage claims effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the insurance industry and Howden's culture. Mention how your values align with theirs and provide examples of how you've successfully handled claims in the past.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. A well-presented application shows professionalism and attention to detail, which are crucial for a role in claims handling.
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Understand the Role
Make sure you have a solid grasp of what a Motor Claims Handler does, especially in a corporate and commercial context. Familiarise yourself with the specific responsibilities mentioned in the job description, such as FNOL management and compliance with regulatory obligations.
✨Showcase Your Experience
Highlight your previous experience in commercial motor claims. Be prepared to discuss specific cases where you successfully managed claims from start to finish, demonstrating your technical skills and attention to detail.
✨Emphasise Communication Skills
Since the role involves advising clients and handling complaints, it's crucial to showcase your excellent oral and written communication skills. Prepare examples of how you've effectively communicated complex information to clients in the past.
✨Align with Company Culture
Research Howden's culture and values, and think about how your personal values align with theirs. Be ready to discuss why you want to work for them specifically and how you can contribute to their mission of supporting clients through complex commercial risks.
