Marine Trades Account Handler - Existing Business - Corporate & Commercial

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking a motivated and detail-oriented Marine Trades Account Handler to join our dynamic team. In this role, you will be responsible for managing your allocation of existing business, providing exceptional customer service, and ensuring our clients receive the best insurance solutions for their needs.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position.

• Client Management: Develop and maintain strong relationships with new and existing clients in the marine trades industry.
• Policy Administration: Handle the administration of existing insurance policies, including quoting, binding, and issuing policies.
• Risk Assessment: Assess clients' insurance needs and provide tailored solutions to meet their specific requirements.
• Customer Service: Provide excellent customer service by addressing client inquiries, resolving issues, and offering expert advice on insurance matters.
• Documentation: Ensure all client documentation is accurate, complete, and compliant with company and regulatory standards.
• Collaboration: Work closely with underwriters, brokers, and other team members to deliver seamless service to clients.
• Market Research: Stay informed about industry trends, market conditions, and competitors to provide clients with the most up-to-date information.

• Previous experience in insurance account handling, preferably within the commercial sector.

• Excellent communication, negotiation, and interpersonal skills.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
• Customer Focus: Demonstrated ability to provide outstanding customer service.
• Team Player: Ability to work effectively as part of a team and independently.

• GCSE Maths and English (or equivalent).

What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.