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- Tasks: Manage the end-to-end claims process and support clients through complex insurance challenges.
- Company: Join Howden, a global insurance group with a strong employee ownership culture.
- Benefits: Enjoy flexible working, career progression, and a supportive team environment.
- Why this job: Make a real impact by helping businesses navigate uncertainty and achieve growth.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
- Other info: Dynamic workplace with opportunities for mentoring and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients’ assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients. Please note this is a full-time, permanent opportunity. You will ideally be in our London office 2/3 days per week on average.
Overview- Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the Claims Handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors/3rd party legal representatives and industry partners to enhance customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
- GCSE Maths and English (or equivalent)
- A levels (desirable)
What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Claims Executive - Corporate & Commercial in London employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Howden employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Howden’s culture and values. Think about how your experiences align with their no-limits mindset and collaborative spirit. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your negotiation skills! As a Claims Executive, you’ll need to advocate for clients. Role-play scenarios with friends or family to build confidence in discussing claims and settlements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Howden and being part of our amazing team.
We think you need these skills to ace Claims Executive - Corporate & Commercial in London
Some tips for your application 🫡
Show Your Passion for Insurance: When writing your application, let your enthusiasm for the insurance industry shine through. We want to see that you understand the complexities of commercial risk and how you can contribute to our mission at Howden.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Claims Executive role. Highlight your relevant experience in managing claims and your understanding of insurance policies. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you meet the requirements for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of insurance policies, coverage types, and claims procedures. Being able to discuss these confidently will show that you're not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical and problem-solving skills in past roles. Think about specific situations where you identified trends or developed strategies to mitigate risk. This will demonstrate your ability to handle complex claims effectively.
✨Practice Your Communication Game
Since this role requires outstanding communication and negotiation skills, practice articulating your thoughts clearly. You might want to role-play common scenarios with a friend to get comfortable discussing sensitive topics, especially when it comes to client interactions.
✨Emphasise Team Collaboration
Howden values collaboration, so be ready to talk about your experience working in teams. Share stories that highlight your ability to foster inclusive environments and mentor junior team members, as this aligns perfectly with their culture.
