Claims Handler - Corporate & Commercial in Edinburgh

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for a Claims Handler to join the team in either our Edinburgh or Glasgow office. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers. This is a hybrid role with the opportunity to work 2 days per week in either the Glasgow or Edinburgh office.

• Dealing with phone calls and post advising of claims
• First Notice of Loss (FNOL) registration
• FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements
• Diary and report maintenance
• Matching of all post/diary entries
• Ensuring that the Claims Manager is fully aware of all issues or complaints
• Ensuring that full compliance of our standards is maintained at all times

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
• Working knowledge of Howden product range, policy wordings and service standards
• Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points

Skills

• Minimum of 18 months experience working within a claims role dealing with liability claims
• Strong understanding of commercial insurance policies, coverage types, and claims procedures is needed for this role
• Brokerage experience is a must-have to ensure comprehensive comprehension of the industry
• Strong literacy and numeracy skills
• Ability to work under pressure and to short deadlines
• Accuracy and attention to detail
• Knowledge of Acturis system is desirable
• Proficiency of Microsoft Excel / Word

Qualifications

• A levels (desirable)
• Cert CII and above (desirable)

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.