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- Tasks: Manage the end-to-end claims process and provide excellent service to clients.
- Company: Join a well-established claims team in a dynamic environment.
- Benefits: Enjoy flexible working hours, hybrid options, and a supportive culture.
- Other info: Opportunity for professional growth and mentoring junior team members.
- Why this job: Make a real impact by helping clients navigate their insurance claims.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Claims Executive to join an established Claims team and be responsible for delivering a high-quality and efficient claims service to clients. Note: This is a full-time, permanent opportunity. You will ideally be based in our Edinburgh or Glasgow office 3 days per week.
Overview
- Managing end-to-end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims).
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims.
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports to reduce claim frequency and improve overall claims management processes.
- Provide leadership, guidance and mentoring to the Claims Handler and other junior team members to foster a culture of excellence, accountability and continuous improvement.
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors/3rd-party legal representatives and industry partners to enhance customer satisfaction and loyalty.
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better-informed decisions.
- Prepare and present reports & presentations, highlighting key performance indicators.
- Visit clients in the event of a loss, investigate the surrounding circumstances and build a robust claim that brings a swift, favourable conclusion.
- Negotiate with insurers to obtain the best possible settlement terms under the terms of the policy.
- Act as an advocate of the claims function and settlements.
Knowledge
- Strong understanding of insurance policies, coverage types, and claims procedures (essential).
- Brokerage experience (essential).
- Understanding of general and legal principles of insurance.
- Understanding of the relevant regulatory and legal frameworks.
Skills
- Excellent analytical, problem-solving and decision-making skills (essential).
- Outstanding communication, negotiation and interpersonal skills (essential).
- Customer-focused approach (essential).
- Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment.
- Confident, assertive and resilient under pressure.
- Able to provide constructive feedback, coaching and mentoring to support the professional growth of junior team members (essential).
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments.
- Experience in providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential).
Qualifications
- GCSE Maths and English (or equivalent).
- A levels (desirable).
Reasonable Adjustments
We’re committed to providing reasonable accommodations to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
Claims Executive - Corporate & Commercial in Edinburgh employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about claims roles. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of insurance policies and claims procedures. We recommend practising common interview questions related to claims management so you can showcase your expertise and problem-solving skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings! Applying directly through us not only streamlines your application but also gives you access to exclusive opportunities that might not be listed elsewhere.
We think you need these skills to ace Claims Executive - Corporate & Commercial in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Executive role. Highlight your experience with insurance policies and claims procedures, as well as any brokerage experience you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how you can contribute to our team. Don't forget to mention your customer-focused approach and problem-solving skills!
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your analytical and negotiation skills. We love seeing quantifiable results, so if you've improved claim processes or client satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance policies, coverage types, and claims procedures. Being able to discuss these confidently will show that you're well-prepared and understand the role inside out.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in past roles, especially in managing complex claims. Be ready to discuss how you identify trends and develop strategies to mitigate risks, as this is crucial for the position.
✨Practice Your Communication
Since outstanding communication is key, practice articulating your thoughts clearly. Think about how you would explain a complex claim situation to a client or broker, ensuring you can convey information effectively and build rapport.
✨Demonstrate Leadership Qualities
Be prepared to talk about your experience in mentoring or guiding junior team members. Highlight specific instances where you've provided constructive feedback or support, as this will show your ability to foster a culture of excellence within the team.