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- Tasks: Support clients with insurance needs, manage enquiries, and ensure accurate documentation.
- Company: Join Howden, a global leader in insurance with a vibrant culture and 18,000 passionate employees.
- Benefits: Enjoy flexible working options, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team making a real impact in the insurance market while celebrating client success.
- Qualifications: Minimum 2 years' experience with SME or commercial clients; knowledge of General Insurance is essential.
- Other info: We offer reasonable adjustments to support your needs and promote a diverse workplace.
The predicted salary is between 28800 - 43200 £ per year.
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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It\’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you\’ll find like-minded people driving change at Howden.
At Howden – Corporate & Commercial, insurance isn\’t just what we do – it\’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client\’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We are seeking an Account Handler to support our team and assess our clients\’ insurance requirements, deal with general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our Mid-Market / Corporate clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that\’s making a real impact in the market.
Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full time, permanent position with the option to work 2-3 days per week in our Birmingham office for a balanced work experience.
Overview:
- Organise and manage personal work activities to achieve team objectives and meet agreed targets
- Participate in team meetings, reporting on business progress within your area of expertise
- Manage assigned projects and contribute to other projects as required
- Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
- Collate and communicate client requirements to ensure appropriate marketing of the risk
- Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
- Produce high-quality market documentation, securing appropriate authorisations
- Take ownership for data entry, credit control, and chasing subjectivities when required
- Work with underwriters to place insurance that balances quality, coverage, and price
- Process data promptly and accurately on relevant systems to support client service and internal processes
- Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
- Conduct due diligence/sanctions checks in line with company procedures
- Adhere to company policies, procedures, and obtain required authorisations
- Foster and nurture positive relationships with colleagues and external contacts
- Provide support and assistance to senior colleagues and/or their clients on request
- Deal with or refer client enquiries, renewals, and mid-term adjustments
Knowledge:
- Working knowledge of all the main classes of General Insurance and the CII\’s Code of Ethics and GDPR.
- Must have a minimum of 2 years\’ experience dealing with SME or commercial clients.
Skills:
- Good level of technical insurance skills, to be assessed by regular in-house testing
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Ability to prioritise work and meet deadlines
- Good negotiation and broking skills
- Ability to gather and analyse information from the client
- Ability to identify and respond appropriately to an individual client\’s level of understanding
Qualifications :
- Acturis (desirable)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we\’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it\’s the right fit for you, send us your application – if your profile fits the role\’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Seniority level
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Mid-Senior level
Employment type
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Full-time
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General Business
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Insurance
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Corporate Account Handler - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Account Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration and a no-limits mindset, so showcasing your ability to work well in a team and adapt to challenges will resonate with them.
✨Tip Number 2
Highlight your experience with SME or commercial clients during any interactions. Since they require a minimum of 2 years in this area, be ready to discuss specific examples of how you've successfully managed client relationships.
✨Tip Number 3
Prepare to demonstrate your technical insurance skills. Regular in-house testing is mentioned, so brushing up on your knowledge of general insurance classes will help you stand out during the interview process.
✨Tip Number 4
Engage with current employees or alumni from Howden on platforms like LinkedIn. This can provide you with insider insights about the company and help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Corporate Account Handler - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance, particularly with SME or commercial clients. Emphasise your technical skills and any specific knowledge of general insurance classes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing excellent service and your understanding of the insurance landscape. Mention how your values align with Howden's culture and commitment to collaboration.
Showcase Relevant Experience: In your application, detail your previous roles that involved client management, renewals, and handling enquiries. Use specific examples to demonstrate your ability to meet deadlines and manage multiple tasks efficiently.
Highlight Soft Skills: Don't forget to mention your soft skills such as negotiation, attention to detail, and the ability to build relationships. These are crucial for the Account Handler role and will set you apart from other candidates.
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They pride themselves on collaboration and a no-limits mindset, so be prepared to discuss how you align with these principles and how you can contribute to their team.
✨Showcase Your Technical Skills
Given the role's focus on insurance, ensure you highlight your technical skills and experience with commercial clients. Be ready to discuss specific examples of how you've successfully handled client requirements or resolved complex queries in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and client management skills. Think of situations where you've had to negotiate or manage client expectations, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current projects or how they measure success in the Account Handler role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
