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- Tasks: Manage and renew client policies while exceeding team targets.
- Company: Join Howden, a global leader in insurance with a vibrant culture.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a passionate team that values collaboration and personal growth.
- Qualifications: Experience in account handling and a good understanding of insurance principles required.
- Other info: Opportunities for career progression and reasonable adjustments available.
The predicted salary is between 28800 - 42000 £ per year.
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Join to apply for the Commercial/SME Account Handler – Corporate & Commercial role at Howden, the new name for Aston Lark
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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It\’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you\’ll find like-minded people driving change at Howden.
At Howden – Corporate & Commercial, commercial insurance isn\’t just what we do – it\’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client\’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Join Howden and play a pivotal role as an Existing Business Account Handler within the Commercial/SME team. In this relationship focused position, you will be responsible for managing and renewing existing client policies. This role demands a proactive individual with a passion for client retention, customer service and the drive to exceed team targets.
This is a full-time, permanent position with the option to work 2-3 days per week in our Romsey/Southampton office for a balanced work experience.
Responsibilities:
- Organise and manage personal work activities to achieve team objectives and meet agreed targets
- Participate in team meetings, reporting on business progress within your area of expertise
- Manage assigned projects and contribute to other projects as required
- Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
- Collate and communicate client requirements to ensure appropriate marketing of the risk
- Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
- Produce high-quality market documentation, securing appropriate authorisations
- Take ownership for data entry, credit control, and chasing subjectivities when required
- Work with underwriters to place insurance that balances quality, coverage, and price
- Process data promptly and accurately on relevant systems to support client service and internal processes
- Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
- Conduct due diligence/sanctions checks in line with company procedures
- Adhere to company policies, procedures, and obtain required authorisations
- Foster and nurture positive relationships with colleagues and external contacts
- Provide support and assistance to senior colleagues and/or their clients on request
- Deal with or refer client enquiries, renewals, and mid-term adjustments
Requirements:
- Understanding of general and legal principles of insurance
- Knowledge of relevant regulatory and legal frameworks
- Familiarity with the market, including competitors, specific territories, and cultural awareness
- Experience in an account handling or technical role within the property and or residential commercial insurance is essential.
- Good understanding of team objectives and how own role contributes
- Excellent communication and interpersonal skills
- Able to work independently and use initiative
- Flexible and able to meet tight deadlines/targets with good organisation skills
- Attention to detail and willingness to learn
- Calm and resilient under pressure; ability to positively react to change
- Effective communicator skilled at building connections and cultivating relationships
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we\’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it\’s the right fit for you, send us your application – if your profile fits the role\’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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Commercial/SME Account Handler - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial/SME Account Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration and a no-limits mindset, so during your interactions, showcase your ability to work well in teams and your passion for driving change.
✨Tip Number 2
Research the commercial insurance landscape, particularly focusing on the needs of SMEs. Understanding the specific challenges they face will help you demonstrate your expertise and how you can provide tailored solutions.
✨Tip Number 3
Network with current employees or industry professionals who have experience in account handling roles. Engaging in conversations can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experiences in client retention and customer service. Be ready to share specific examples of how you've successfully managed client relationships and exceeded targets in past roles.
We think you need these skills to ace Commercial/SME Account Handler - Corporate & Commercial
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Commercial/SME Account Handler position. Tailor your application to highlight relevant experience in account handling and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in commercial insurance and any specific achievements that demonstrate your ability to manage client relationships and exceed targets.
Showcase Your Skills: Make sure to showcase your communication and interpersonal skills, as these are crucial for the role. Provide examples of how you've successfully built relationships with clients or colleagues in the past.
Tailor Your Application: Customise your cover letter to reflect Howden's values and culture. Mention your passion for client retention and how you align with their no-limits mindset and commitment to collaboration.
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They emphasise collaboration and a no-limits mindset, so be prepared to discuss how you align with these principles and how you can contribute to their team.
✨Showcase Your Insurance Knowledge
Given the role's focus on commercial insurance, brush up on your understanding of general and legal principles of insurance. Be ready to discuss relevant regulatory frameworks and demonstrate your familiarity with the market and competitors.
✨Highlight Your Client Management Skills
As an Existing Business Account Handler, you'll need to manage client relationships effectively. Prepare examples from your past experiences where you've successfully retained clients or resolved complex queries, showcasing your communication and interpersonal skills.
✨Demonstrate Proactivity and Organisation
The role requires a proactive approach to managing policies and projects. Be ready to discuss how you organise your work activities to meet targets and deadlines, and share any tools or methods you use to stay organised and efficient.
