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- Tasks: Manage the end-to-end claims process and support clients through complex commercial risks.
- Company: Join Howden, a global leader in insurance with a passionate team of 18,000 across 100 countries.
- Benefits: Enjoy flexible working options, career progression, and a supportive culture that values diversity.
- Why this job: Be part of a collaborative team that celebrates success and drives positive change in the insurance industry.
- Qualifications: GCSE Maths and English required; A levels and brokerage experience preferred.
- Other info: Full-time role based in Milton Keynes with opportunities for hybrid working.
The predicted salary is between 36000 - 60000 £ per year.
Claims Executive – Corporate & Commercial
Join to apply for the Claims Executive – Corporate & Commercial role at Howden, the new name for Aston Lark
Claims Executive – Corporate & Commercial
2 days ago Be among the first 25 applicants
Join to apply for the Claims Executive – Corporate & Commercial role at Howden, the new name for Aston Lark
Direct message the job poster from Howden, the new name for Aston Lark
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It\’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you\’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn\’t just what we do – it\’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client\’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive- Financial Lines who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients.
Please note this is a full-time, permanent opportunity. You will be based in our Milton Keynes office and ideally be onsite for 2 days per week on average.
Overview:
- Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the claims handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/ assessors/ 3rd party legal representatives and industry partners to enhance the customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
Knowledge:
- Strong understanding of Financial Lines insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
Skills:
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior teams members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
Qualifications:
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- BDMA certificate – (British Damage Management Associate)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we\’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it\’s the right fit for you, send us your application – if your profile fits the role\’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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Claims Executive - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with the specific Financial Lines insurance policies and claims procedures. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Howden, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing complex claims and how you've successfully navigated challenging situations. Real-life examples will showcase your problem-solving skills and resilience, which are crucial for this position.
✨Tip Number 4
Stay updated on industry trends and regulatory changes in the insurance sector. Being knowledgeable about current events will allow you to engage in meaningful conversations during interviews and show your proactive approach.
We think you need these skills to ace Claims Executive - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management, particularly in Financial Lines insurance. Use specific examples that demonstrate your analytical and problem-solving skills, as well as your ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Howden and how your values align with their culture. Mention your brokerage experience and your understanding of insurance policies, showcasing how you can contribute to their team.
Highlight Key Skills: Emphasise essential skills such as negotiation, communication, and customer focus in both your CV and cover letter. Provide examples of how you've successfully managed claims or led teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the insurance industry.
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Insurance Policies
Make sure you have a solid understanding of Financial Lines insurance policies and claims procedures. Be prepared to discuss specific examples from your experience that demonstrate your knowledge and how you've successfully managed claims in the past.
✨Showcase Your Analytical Skills
Prepare to highlight your analytical and problem-solving skills during the interview. Think of instances where you've identified trends in claims data or developed strategies to mitigate risks, and be ready to share these examples.
✨Demonstrate Strong Communication
Since this role requires outstanding communication and negotiation skills, practice articulating your thoughts clearly. You might be asked to role-play a negotiation scenario, so be ready to showcase your ability to advocate for clients effectively.
✨Emphasise Team Collaboration
Howden values collaboration, so be prepared to discuss how you've worked with various stakeholders in previous roles. Share examples of how you've built relationships with clients, brokers, and team members to enhance customer satisfaction and loyalty.
