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- Tasks: Manage the end-to-end claims process and collaborate with clients and stakeholders.
- Company: Join Howden, a dynamic insurance company focused on innovation and support.
- Benefits: Flexible working options, career development, and a supportive team environment.
- Why this job: Make a real impact by helping businesses navigate complex risks and claims.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
- Other info: Embrace diversity and enjoy a culture that values bravery and support.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Claims Executive – Corporate & Commercial
Howden, the new name for Aston Lark, is building a global collective of talented people. We support clients through the complex landscape of commercial risk, crafting bespoke solutions to help businesses navigate uncertainty and grow. This role is a full-time, permanent position; you will ideally be onsite in our Midlands region for 2/3 days per week on average.
Responsibilities
- Manage end-to-end claims process regardless of size, including larger, complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to settlement
- Utilise knowledge of insurance policies, coverage types, and claims procedures to assess and adjudicate claims within timelines and guidelines
- Collaborate with internal departments, external vendors and other stakeholders to ensure timely and efficient resolution
- Analyse claims data, identify trends and develop strategies to mitigate risk and improve claims management processes
- Provide leadership, guidance and mentoring to the Claims Handler and junior team members
- Maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors and industry partners to enhance customer satisfaction
- Stay abreast of industry trends, regulatory changes and emerging technologies
- Prepare and present reports and presentations with key performance indicators
- Visit clients during a loss to investigate circumstances and build a robust claim for a swift, favourable conclusion
- Negotiate with insurers to obtain favourable settlement terms within policy terms
- Act as an advocate for the claims function and settlements
Knowledge
- Strong understanding of insurance policies, coverage types and claims procedures (essential)
- Brokerage experience (essential)
- Understanding of general and legal principles of insurance
- Understanding of relevant regulatory and legal frameworks
Skills
- Excellent analytical, problem-solving and decision-making skills (essential)
- Outstanding communication, negotiation and interpersonal skills (essential)
- Customer-focused approach (essential)
- Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Ability to provide constructive feedback, coaching and mentoring to support junior team members (essential)
- Ability to adapt to diverse personalities and cultures, fostering inclusive work environments
- Experience in providing emotional support and guidance to clients in difficult situations (essential)
Qualifications
- GCSE Maths and English (or equivalent)
- A levels (desirable)
- BDMA certificate – British Damage Management Associate
What we offer in return
A career that you define. Howden values diversity and seeks individuals who share our values:
- Bravery to try something new
- Support for each other in everyday moments and bigger challenges
- Focus on making a positive difference at work and beyond
Reasonable adjustments
We are committed to providing reasonable accommodations to ensure our roles align with your needs. We can adjust software, IT, and office setups, and can accommodate flexible hours or hybrid working where possible.
If you’re unsure whether this role is the right fit, apply and we will reach out to discuss adjustments if needed.
*Not all positions can accommodate changes to working hours or locations. Please discuss with your Recruitment Partner for more information.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- General Business
- Industries
- Insurance
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Claims Executive - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to claims management. Think about your past experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve claims processes or mitigate risks in previous roles. Bring examples to the table that highlight your problem-solving abilities and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get your application in and let’s make it happen!
We think you need these skills to ace Claims Executive - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Executive role. Highlight your experience with insurance policies and claims procedures, as well as any brokerage experience you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer-focused approach and problem-solving skills – we love that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Did you negotiate a particularly favourable settlement? Did you improve a claims process? We want to hear about it, so make those accomplishments stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance policies, coverage types, and claims procedures. Being able to discuss these topics confidently will show that you're well-prepared and understand the complexities of the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used analytical skills in past roles. Think about times when you've identified trends or developed strategies to improve processes. This will demonstrate your problem-solving abilities and decision-making skills.
✨Practice Your Communication
Since this role requires outstanding communication and negotiation skills, practice articulating your thoughts clearly. You might even want to role-play potential scenarios with a friend to get comfortable discussing complex claims and negotiating terms.
✨Be Client-Focused
Remember, this position is all about enhancing customer satisfaction. Prepare to discuss how you've maintained strong relationships with clients and handled difficult situations in the past. Showing empathy and a customer-focused approach will set you apart.
