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- Tasks: Manage the end-to-end claims process and support clients through complex insurance challenges.
- Company: Join Howden, a global leader in innovative insurance solutions.
- Benefits: Enjoy flexible working, career growth, and a supportive team culture.
- Why this job: Make a real impact by helping businesses navigate risks and achieve success.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for mentorship and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients. Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 2 days per week on average.
Overview:- Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the claims handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors/3rd party legal representatives and industry partners to enhance customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior teams' members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
- GCSE Maths and English (or equivalent)
- A levels (desirable)
- BDMA certificate - (British Damage Management Associate)
What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments: We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Claims Executive - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Executive - Corporate & Commercial
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Howden. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Howden’s culture and values. Show them you’re not just about the skills but also about fitting into their no-limits mindset. Bring your passion for insurance to the table!
✨Tip Number 3
Practice your negotiation skills! As a Claims Executive, you’ll need to advocate for clients and negotiate settlements. Role-play scenarios with friends or family to build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Howden team.
We think you need these skills to ace Claims Executive - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Claims Executive role. Highlight your understanding of insurance policies and any brokerage experience you have, as these are essential for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the insurance industry and how your background makes you a perfect fit for our team at Howden. Don’t forget to mention your customer-focused approach!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex claims or resolved disputes in the past. We love candidates who can demonstrate their analytical and decision-making skills, so make sure to highlight these!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Claims Executive position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Stuff
Make sure you have a solid understanding of insurance policies, coverage types, and claims procedures. Brush up on your brokerage experience and be ready to discuss how you've managed complex claims in the past.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving skills. Think of specific examples where you've identified trends in claims data or developed strategies to mitigate risks. This will show that you can think critically and make informed decisions.
✨Communicate Like a Pro
Outstanding communication is key! Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built strong relationships with clients and stakeholders, as well as how you handle negotiations with insurers.
✨Emphasise Team Spirit
Howden values collaboration, so highlight your ability to work within a team. Share experiences where you've mentored junior team members or fostered an inclusive environment. This will show that you're not just a lone wolf but a team player who contributes to a positive workplace culture.
