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- Tasks: Support clients with insurance needs and handle queries professionally.
- Company: Join Howden, a global leader in insurance with a vibrant culture.
- Benefits: Enjoy flexible working options and a supportive environment for career growth.
- Why this job: Be part of a passionate team that celebrates client success and drives positive change.
- Qualifications: GCSE Maths and English required; insurance experience is a plus but not essential.
- Other info: Full-time role based in Colchester, with hybrid working available.
The predicted salary is between 28800 - 43200 £ per year.
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Direct message the job poster from Howden, the new name for Aston Lark
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It\’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you\’ll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn\’t just what we do – it\’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client\’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden – Corporate and Commercial Renovation Plan team are on the hunt for an Assistant Account Handler to support their team with the administration of clients\’ insurance requirements, including general enquiries and invoicing of premiums. Dealing with our commercial scheme\’s clients, you will have a passion for providing excellent service to your clients.
This is an opportunity for someone who is seeking a role that can support them to develop a long-term career.
Please note this is a full-time, permanent opportunity within our renovations plan team. You will be based in our Colchester office and ideally be onsite for 2 days per week on average.
Overview:
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation at all times.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
- Refer all queries that fall outside your own experience, knowledge, and authority, to senior staff.
- Re-marketing exercises.
- Dealing with client payments in line with Howden procedures.
- Data input.
- Participating in meetings as and when required.
Knowledge:
- 1 year\’s Insurance experience would be beneficial but not essential.
Skills:
- Accuracy and attention to detail.
- Good literacy and numeracy.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent Customer service skills and communication both verbally and written.
Qualifications:
- GCSE Maths and English (or equivalent).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we\’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you\’re excited by this role but have some doubts about whether it\’s the right fit for you, send us your application – if your profile fits the role\’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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Mid-Senior level
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Assistant Account Handler - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Account Handler - Corporate & Commercial
✨Tip Number 1
Familiarise yourself with Howden's culture and values. They emphasise collaboration and a no-limits mindset, so showcasing your ability to work well in a team and adapt to challenges will resonate with them.
✨Tip Number 2
Research the commercial insurance landscape. Understanding the complexities of commercial risk and how Howden supports its clients can help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your customer service skills. Since the role involves handling client queries and providing excellent service, be ready to share examples of how you've successfully managed client relationships in the past.
✨Tip Number 4
Network with current or former Howden employees if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Assistant Account Handler - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Assistant Account Handler role. Emphasise any customer service experience and attention to detail, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your understanding of Howden's culture. Mention specific reasons why you want to work there and how you can contribute to their team.
Highlight Relevant Skills: In your application, focus on skills such as accuracy, communication, and the ability to handle queries professionally. Provide examples from past experiences where you've demonstrated these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Understand the Company Culture
Before your interview, take some time to research Howden's culture and values. They pride themselves on collaboration and a no-limits mindset, so be prepared to discuss how you align with these principles and how you can contribute to their team.
✨Showcase Your Customer Service Skills
As an Assistant Account Handler, excellent customer service is key. Be ready to share examples from your past experiences where you provided outstanding service or resolved client issues effectively. This will demonstrate your ability to handle queries professionally.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, especially when dealing with documentation and client payments. Prepare to discuss how you ensure precision in your work and any systems or methods you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to insurance queries or client interactions. Practising responses to common scenarios can help you feel more confident during the interview.
