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- Tasks: Support clients with bespoke insurance solutions and ensure excellent service.
- Company: Join Howden, a global leader in innovative insurance solutions.
- Benefits: Flexible hours, hybrid working, and a career you define.
- Why this job: Make a positive impact in the insurance industry while growing your career.
- Qualifications: 2 years' experience with SME or commercial clients and strong negotiation skills.
- Other info: Diverse team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Account Handler – Corporate & Commercial role at Howden, the new name for Aston Lark
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It sets us apart and is why employees have been turning down headhunters for years. Whatever your priorities—work/life balance, career progression, sustainability, or volunteering—you’ll find like-minded people driving change at Howden.
At Howden – Corporate & Commercial, commercial insurance isn’t just what we do—it’s who we’re. We support clients through the complex landscape of commercial risk, crafting bespoke solutions that empower businesses to navigate uncertainty and achieve growth. Our expertise protects clients’ assets and fuels their progress. When clients prosper, we celebrate; when challenges arise, we provide unwavering support.
We are seeking an Account Handler to support our team with the administration of clients’ insurance requirements, including general enquiries, renewals, mid‑term adjustments, obtaining quotations, and invoicing premiums. Dealing with our Mid‑Market/Corporate clients, you will have a passion for providing excellent service and be excited about working with a growing insurance broker that makes a real impact.
Join us and be part of a team dedicated to outstanding client service. This full‑time, permanent position offers the option to work 2–3 days per week in our Alton office for a balanced work experience.
Overview
- Assist in achieving Group/Division client retention targets by providing excellent service.
- Liaise with the Account Executive to ensure an appropriate renewal strategy, attend client meetings as necessary, and action meeting points.
- Undertake market exercises to establish the most competitive terms available.
- Obtain renewal terms and present to the client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to cover commencement, following Howden procedures.
- Record all relevant information, correspondence, and documentation on Acturis and manage the diary system effectively.
- Process adjustments per procedures, including notifications to insurers, issuance of revised documentation, and collection of additional premiums.
- Actively cross‑sell products from other divisions.
Knowledge
- Working knowledge of all main classes of General Insurance and understanding of the CII’s Code of Ethics and GDPR.
- Minimum of 2 years’ experience dealing with SME or commercial clients.
Skills
- Good technical insurance skills, assessed via regular in‑house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Prioritisation skills to meet deadlines.
- Good negotiation and broking skills.
- Ability to gather and analyse client information.
- Ability to identify and respond appropriately to an individual client’s level of understanding.
Qualifications
- Acturis (desirable).
What do we offer in return?
A career you define. At Howden, we value diversity—there is no single Howden type. Instead, we look for individuals who share our values:
- Success comes from those brave enough to try something new.
- We support each other in everyday moments and larger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align with your needs. In addition to standard adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you’re excited by this role but have doubts about fit, send us your application. If your profile fits the role’s criteria, we will contact you to assist with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner for more information.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
General Business
Industries
Insurance
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Account Handler - Corporate & Commercial employer: Howden, the new name for Aston Lark
Contact Detail:
Howden, the new name for Aston Lark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Corporate & Commercial
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Howden or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Howden's values and recent projects. We want to see that you’re not just interested in the role but also passionate about what we do. Tailor your answers to show how you align with our mission!
✨Tip Number 3
Practice your negotiation skills! As an Account Handler, you'll need to demonstrate your ability to negotiate terms effectively. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Howden. Let’s get you on board!
We think you need these skills to ace Account Handler - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your experience with commercial clients and any relevant insurance knowledge. We want to see how your skills align with what we do at Howden!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance industry and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills: Don’t forget to highlight your negotiation and broking skills in your application. We’re looking for someone who can process work efficiently and pay attention to detail, so make sure these skills stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our journey to redefine commercial insurance. Let’s make a difference together!
How to prepare for a job interview at Howden, the new name for Aston Lark
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of general insurance classes and the CII’s Code of Ethics. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you’re ready to tackle the complexities of commercial risk.
✨Showcase Your Client Management Skills
Prepare examples from your past experience where you've successfully managed client relationships, especially in a commercial setting. Highlight how you’ve retained clients or crafted bespoke solutions, as this aligns perfectly with what Howden is looking for.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a significant difference in a project or client outcome.
✨Practice Your Negotiation Techniques
Negotiation skills are crucial for an Account Handler. Think of scenarios where you’ve had to negotiate terms or resolve conflicts. Practising these stories will help you articulate your approach and success in negotiations during the interview.
