Operations Manager in London

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 22,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you will find like-minded people driving change at Howden.

At Howden Re, we are on a mission to do things differently. Our no silo approach, elite team, and clear focus on innovation and relentless execution means our clients are at the heart of all we do. As a big 4 global reinsurance broker, we deliberately avoid the one-size-fits-all approach, committing to creating bespoke solutions that address the unique challenges of a modern and dynamic marketplace. Our team is empowered to drive progress, creating opportunities for career and personal development, unlocking new value for clients, fostering long-term partnerships, and using the collective power of Howden to change how the world sees risk and insurance.

The Operations Manager will play a key role within the Bowood operations team, supporting the efficient management of delegated authority business. This position is responsible for:

• Overseeing operational processes for lineslip and in-house binder business.
• Assisting with audit management and reporting.
• Supporting the wider Operations team with process documentation and implementation.

The role requires close collaboration with broking teams, technical staff, and internal and external stakeholders to ensure a seamless client experience while maintaining compliance with regulatory standards.

What will you be doing?

• Manage end-to-end operational processes for lineslip placements, renewals, endorsements, and cancellations.
• Maintain and update contract templates within systems, ensuring timely implementation of regulatory changes and compliance requirements.
• Ensure accurate and timely data entry across all systems.
• Monitor team performance against targets and maintain records in line with company procedures.
• Act as liaison between the business and audit teams, ensuring all required information is provided and compliance standards are met.

Process & Compliance

• Maintain controls specific to lineslips and in-house binders, ensuring alignment with internal and external audit requirements.
• Collaborate with internal teams to ensure documentation and workflows meet regulatory and compliance standards.
• Apply consistent procedures across all pillars, as outlined in Bowood's Operational Policy Manual (OPM).
• Assist with documenting processes and supporting their implementation across Bowood.
• Work closely with audit teams to ensure full compliance with internal and external requirements.

Team Leadership & Collaboration

• Support and guide technical teams and brokers in executing operational tasks related to lineslip and binder business.
• Liaise with broking teams to ensure client requirements are accurately captured and serviced.
• Provide regular updates to the Head of Operations and contribute to planning and team development initiatives.

Systems & Reporting

• Maintain proficiency in systems including Global XB, Atlas, DCOM, and DDM.
• Use reporting tools to track performance metrics and identify areas for improvement.
• Ensure documentation is complete, accurate, and audit-ready.

We are looking for someone who has:

• Proven experience in insurance operations, ideally within delegated authority or lineslip environments.
• Strong understanding of lineslips, binding authority contracts, and placement processes.
• Familiarity with operational systems (Global XB, Atlas, DCOM, DDM) and control frameworks.
• Advanced Excel skills.
• Excellent organisational and communication abilities.
• Ability to manage multiple priorities and collaborate effectively across teams.

Desirable Attributes

• Experience working within a delegated authority team.
• Knowledge of Lloyd's controls and processes for delegated authority business.
• Strong interpersonal skills and ability to work collaboratively across departments.

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don’t really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work - and vice versa. That’s why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other, in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference, at work and beyond.
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.