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- Tasks: Investigate customer cases, analyse information, and provide effective solutions.
- Company: Join Howdens, the UK's top trade kitchen supplier with over 900 depots.
- Benefits: Enjoy competitive salary, bonus, pension plan, 25 days holiday, and free lunch.
- Why this job: Be part of a supportive team in a fast-paced environment with growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and teamwork are essential.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Location: Normanton
Contract: Full Time – Permanent
Shift: Monday - Friday, one week 9am-5pm, one week 8am-4pm
Howdens is looking for a Customer Case Investigator to join our team at our bespoke stone worktop manufacturing site in Normanton, West Yorkshire. In this role, exceptional investigation skills are essential. You'll be the go-to person for handling complex customer cases—digging into the details, uncovering root causes, and working across teams to find effective resolutions. Your ability to analyse information thoroughly and problem-solve with accuracy will be key to delivering the high standard of service our customers expect.
What will you be doing as a Customer Case Investigator:
- Handle internal and external customer inquiries across various channels, conducting thorough assessments in line with our guidelines.
- Achieve department targets and meet agreed SLAs.
- Provide outstanding customer service and ensure high levels of customer satisfaction.
- Proactively address potential issues for customers and depots.
- Offer effective solutions and follow up with departments with a positive, problem-solving approach.
- Identify and report any processes that negatively impact customer experience.
- Collaborate with the team to meet weekly targets and strive for first-time resolutions.
What you need to qualify for the Customer Case Investigator:
- Proven experience in a customer service role within a similar setting.
- Strong ability to resolve complex customer queries while prioritising the end-user experience.
- Excellent communication skills, capable of engaging with all levels of the business while staying calm under pressure.
- Effective team player with a collaborative approach to supporting the wider customer service team.
- Experience with databases and information management systems in a customer-focused environment, including reporting and KPI management, is preferred.
What We Offer:
- Competitive Salary + Bonus
- Pension Plan with a maximum company contribution of 12%
- 25 days holiday + bank holidays with an opportunity to purchase additional days
- Staff discount
- Ongoing support and development
- Free lunch at our onsite canteen
- Free onsite car parking
- Friendly and supportive environment offering exceptional reward and recognition
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.3 billion sales made last year. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.
How To Apply:
We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Case Investigator, then we’re keen to hear from you.
When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.
Customer Case Investigator employer: Howden Joinery Group plc
Contact Detail:
Howden Joinery Group plc Recruiting Team
recruitmentteam@howdens.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Case Investigator
✨Tip Number 1
Familiarise yourself with Howdens' products and services. Understanding the specifics of their kitchen and joinery offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your investigation skills by practising real-life scenarios. Think about complex customer cases you've handled in the past and be ready to discuss how you approached problem-solving and resolution.
✨Tip Number 3
Network with current or former employees of Howdens. They can provide valuable insights into the company culture and expectations for the Customer Case Investigator role, which can give you an edge in your application.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role requires engaging with various levels of the business, think of examples where you've successfully communicated complex information clearly and effectively.
We think you need these skills to ace Customer Case Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and investigation skills. Use specific examples that demonstrate your ability to handle complex customer queries and problem-solve effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Howdens as a company. Mention how your skills align with their requirements, particularly your communication abilities and experience in a team-oriented environment.
Highlight Relevant Skills: Emphasise your analytical skills and experience with databases or information management systems. Provide examples of how you've successfully resolved customer issues in the past, showcasing your attention to detail.
Follow Application Instructions: Ensure you activate your account as instructed before submitting your application. Double-check that all required documents are uploaded and that your application is complete to avoid any delays in the review process.
How to prepare for a job interview at Howden Joinery Group plc
✨Showcase Your Investigation Skills
As a Customer Case Investigator, your ability to dig deep into complex issues is crucial. Prepare examples from your past experiences where you successfully resolved challenging customer queries by analysing information thoroughly.
✨Demonstrate Effective Communication
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you've engaged with customers or collaborated with teams in previous positions.
✨Highlight Team Collaboration
This position requires a collaborative approach. Be ready to discuss instances where you worked effectively within a team to achieve targets or resolve customer issues, showcasing your ability to support others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you identified potential issues and implemented solutions, demonstrating your proactive mindset and commitment to customer satisfaction.
