Senior Claims Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

We\’re moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we\’re enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

Senior Claims Executive – Construction International Liability Claims

Are you ready to take on a pivotal role within our department, managing claims activities in line with Group policy to achieve ambitious targets? We\’re looking for a proactive individual to develop and promote our business while delivering outstanding and comprehensive service.

In this role, you\’ll have significant interactions with clients and third parties, often conducting transactions face-to-face. Your primary focus will be managing a portfolio of international claims, providing unwavering support to clients throughout the process, and coordinating with all relevant stakeholders.

We\’re committed to placing claims at the forefront of our business proposition. Therefore, a collaborative spirit and a drive to work across all areas of our construction business are crucial. Join us and make a real impact!

What you’ll be doing:

• Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
• Manage assigned projects and contribute to other projects as required.
• Provide relevant management information to senior management.
• Develop positive relationships with markets, international brokers, and third-party service providers.
• Negotiate with markets to achieve the best outcome for the client.
• Build comprehensive claims procedure and protocol documents.
• Present claims to underwriters, deal with queries, provide feedback, and respond appropriately to clients, insurers, and relevant internal departments.
• Review and prepare correspondence regarding notifications and claims to ensure products and coverage best meet the client’s risk requirements, business objectives, and compliance standards.
• Keep clients and insurers advised of developments relating to notifications and claims, collaborating closely with third parties as necessary.
• Investigate and resolve client queries, following these through to resolution.
• Ensure up-to-date records are always maintained on the Group systems.
• Interpret instructions and issues arising, then implement actions according to policies and procedures.
• Assist less experienced team members with their personal development, where required.
• Remain aware of external, industry, legal, and regulatory developments to ensure practice and outputs are of a sufficiently high standard.
• Keep informed of all legal and regulatory developments relevant to the Operating Entity/Group.

Who we’re looking for:

• Significant previous claims-based experience (with an international broker).
• A construction background (CAR/EAR/Liability).
• Good understanding of general principles of insurance.
• Good understanding of London market operations (Lloyds and company markets).
• Understanding of company objectives and how your role contributes to these.
• Good knowledge of the claims-handling process.
• Understanding of the broking and underwriting process.
• Knowledge of the market within which the company operates, including an awareness of competitors, specific territory knowledge, and cultural awareness.
• Awareness of the regulatory environment and requirements.
• Specific systems knowledge relevant to claims processing.
• Excellent communication and interpersonal skills, including written, verbal, and face-to-face.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity – there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We\’re committed to providing reasonable accommodation at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It\’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .