Account Handler - Fintech in London

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 21,000 employees spanning over 100 countries. We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

Due to our expansion, we are seeking an Account Handler to join our Fintech team, the longest-established dedicated Fintech team in the Financial Lines sector. We are renowned for our innovative products we've launched over the years and the value we bring to our clients. Responsibilities will include:

• Drafting renewal presentations for both clients and insurers.
• Supporting the broking process and helping to coordinate renewal invitations.
• Meeting underwriters, developing insurer relationships, and supporting the placement of risks across the insurance market.
• Producing quotation reports, market reform contracts, and insurance policy documentation, ensuring accuracy and high presentation standards throughout.
• Assisting the business development team with new client acquisition.
• Supporting the use of our digital client portal, including pre‐populating client information and assisting with the preparation of renewal and quotation materials.

Working closely with senior team members, you will gain exposure to the full lifecycle of fintech insurance placements and develop a strong understanding of the fintech ecosystem. Over time, this role offers the opportunity to inherit your own portfolio of clients, develop direct client relationships, and take responsibility for placing renewals and quotations into the insurance market for our fintech client base. This is an excellent opportunity for someone looking to build a long‐term career within a specialist, fast‐growing fintech insurance team.

What you'll do:

• Support the fintech team with the administration and delivery of client insurance programmes.
• Develop an understanding of the fintech ecosystem, insurance products and placement processes, with the opportunity over time to take on greater responsibility for client relationships and renewals.
• Assist in preparing renewal and quotation documentation, including market presentations, quotation reports and renewal submissions for insurers.
• Help draft and check insurance policy documentation, market reform contracts, evidence of cover and debit notes, ensuring accuracy and high presentation standards.
• Support the renewal process by coordinating renewal invitations, collating client information and assisting with renewal strategies under guidance from senior team members.
• Liaise with underwriters, responding to market queries and helping to build and maintain strong insurer relationships.
• Assist with meetings with underwriters and support the development of insurer relationships across the fintech market.
• Support the business development team with new business submissions and marketing of risks.
• Pre‐populate and maintain client information on the digital client portal and internal systems, ensuring records are accurate and up to date.
• Review client documentation to ensure information is complete and suitable for the quoting and placement process.
• Collate and communicate client requirements to ensure appropriate and effective marketing of risks.
• Liaise with Accounts, IBA and Claims teams to ensure documentation is completed accurately and service standards are maintained.
• Assist in responding to client queries, escalating where appropriate, to support a high level of client service.
• Support compliance with internal procedures, Treating Customers Fairly requirements and relevant regulatory and market standards.
• Assist with reviewing product wordings to ensure they remain appropriate for client needs and territories.

Who we're looking for:

• A customer‐focused individual with a strong commitment to delivering a high standard of service.
• Clear and effective communication skills, with the confidence to engage professionally with colleagues, insurers and clients.
• A collaborative team player who listens, supports others and contributes positively to the wider team.
• Organised and detail‐oriented, with the ability to manage multiple tasks and priorities effectively.
• Able to work independently, showing initiative and a proactive approach to problem‐solving.
• Comfortable working in a fast‐paced environment and keen to learn about the fintech and insurance markets.
• Strong time‐management skills, with flexibility to support team and client deadlines.
• Confident using standard business systems and technology, with the ability to learn new platforms and tools.
• Calm and resilient under pressure, maintaining a positive and professional approach.
• Curious, adaptable and motivated to develop new skills and take on increasing responsibility over time.
• GCSE Maths and English (or equivalent) required.
• LLMIT or working towards professional insurance qualifications such as ACII is beneficial but not essential.

What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don’t really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That’s why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other, in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference, at work and beyond.
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.