Contract & Claims Advisor

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

We\’re moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we\’re enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

Are you ready to explore a career in insurance and work with some of the best minds in the industry? At Howden, we’re on a mission to do things differently. Our no-silo approach, credible team, and focus on innovation and execution mean our clients are at the heart of everything we do.

When you join Howden, you become part of a multifaceted and ambitious workplace culture that values teamwork, ownership, and shared success. Your contributions will directly impact our mission to be the global partner of choice in insurance and strategic advisory.

The Role

To review contractual documentation for clients to identify Professional Indemnity insurance issues arising, and communicate these to clients with appropriate sensitivity to commercial issues arising.

To manage a caseload of Professional Indemnity claims for a variety of different professions. Working to ensure a high level of support for clients and insurers. To acquire the best possible claims settlements for clients as speedily as possible, providing continued support and servicing.

What you\’ll be doing:

• Provide expert commentary and mentorship to clients during contract negotiations, striving for positive amendments to contract terms.
• Negotiate with third parties on behalf of clients regarding professional indemnity insurance issues, with a view to achieving favourable contract outcomes.
• Handle a wide variety of claims, including sophisticated and high-value matters, and support clients through meetings, mediations, and trials.
• Keep clients, producing brokers, and insurers fully advised of developments relating to notifications and claims.
• Set up new notifications and claims on relevant systems, ensuring accuracy for effective processing and tracking.
• Follow agreed processes and acquire vital approvals to ensure compliance with company policies and regulatory requirements.
• Meet all proficiency requirements through ongoing training and adherence to established principles, policies, and procedures.
• Build positive relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and remains compliant.
• Regularly engage with brokers and underwriters to foster relationships and maintain open communication.
• Maintain awareness and understanding of market dynamics and cycles to ensure work is carried out optimally and strategically.

Who we\’re looking for:

• Negotiation and influencing skills
• Team player. Able to work closely with others and support more junior members of the team
• Good level of communication and interpersonal skills including, written, verbal and face to face
• Highly organised, with good planning skills and ability to work to flexibly to achieve tight deadlines/targets
• Able to build balanced relationships
• Able to be proactive and work on own initiative
• Suitable for candidates at Graduate level, or with proven experience in performing contract review, and/or claims handling experience
• Experience of a high pressure, multi-task environment
• The ability to analyse sophisticated policy coverage issues and advise clients accordingly
• Understanding of company objectives and how own role contributes to these

Qualifications

• A levels minimum (or equivalent) qualification is desirable
• Attainment of the LLMIT (the Lloyd\’s and London Market Introductory Test) is desirable
• Working towards or has attained ACII

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity – there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We\’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you\’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It\’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.