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For Companies At a Glance
- Tasks: Support account management and broking team with client relationships and policy documentation.
- Company: Join Howden, a global leader in insurance with a collaborative culture.
- Benefits: Flexible working hours, personal development opportunities, and a supportive work environment.
- Why this job: Kickstart your insurance career in a dynamic, international team making a real impact.
- Qualifications: 3-5 years in insurance operations with strong broker support experience.
- Other info: Diversity and inclusion are at our core; we value every unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees spanning over 100 countries.
We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.
The Role
This position offers an exciting opportunity to work in a dynamic and global reaching environment, collaborating with various brokers and team members.
The Accident & Health team has been growing year on year and we are seeing exciting opportunities internationally, through the rapidly expanding Howden network and external partners.
You will play a crucial part in assisting our account management and broking team with duties, including administrative support, client relationship management, managing client and underwriter queries, preparing policy documentation, co-ordinating with internal teams and insurers, processing renewals and mid-term adjustments as well as the management of bordereaux submissions and processing for binders binding authorities (facilities). This will provide the framework to learn and understand the business within a dynamic and growing team and will provide solid foundations for the start of facilitate development and growth within your insurance career.
What you’ll do
- Manage a book of policy renewals, engaging with clients predominantly on a wholesale basis to gather renewal information in good time to enable terms to be obtained and firm orders placed.
- Preparation of policy documentation and slips in accordance with client and market needs, in an accurate and timely manner.
- Utilise market systems and resources such as the Lloyd’s Wording Repository, Crystal+ and PPL when preparing policy documentation and subsequently binding contracts of (re)insurance.
- Stay up to date with territory, tax, and legislation requirements to ensure compliance.
- Manage the onboarding of new clients on Howden internal systems and complete the necessary due diligence requirements, whilst following internal guidelines.
- Respond to underwriter, client and third-party queries as appropriate to maintain strong relationships and ensure client satisfaction.
- Support the development of client presentations for both new and existing clients.
- Check Evidence of Cover and debit/credit notes for accuracy, ensuring all documentation is of the highest quality.
- Maintain accurate and concise placing files, using corporate document management system.
- Monthly chasing of outstanding premium payments.
- Liaise with technical teams to assist the delivery and processing of insurance placements including compliance checks.
- Support the management team with any new projects and broking services on an ad-hoc basis.
Who we’re looking for
- Minimum 3–5 years’ experience in insurance operations, with a strong focus on broker backup responsibilities.
- Solid understanding of the insurance process, ideally within the London and/or international markets.
- Experience in slip production essential.
- Ability to work effectively independently and well as part of an open and collaborative team.
- Organised with an attention to detail.
- Confidence to work with others and provide a supporting role to the team.
- Advanced Excel and computer literate skills in basic software (i.e Outlook, Microsoft Excel, Word etc.)
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity – there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
Account Handler - Accident & Health employer: Howden Insurance Brokers Limited
Contact Detail:
Howden Insurance Brokers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Accident & Health
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Howden. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Howden's values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. The more comfortable you are talking about your experience and skills, the better you'll shine when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our awesome team at Howden.
We think you need these skills to ace Account Handler - Accident & Health
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Handler role. Highlight your experience in insurance operations and any relevant skills that match the job description. We want to see how you fit into our dynamic team!
Showcase Your Experience: Don’t just list your previous jobs; explain how your 3-5 years of experience in insurance operations has prepared you for this role. Use specific examples to demonstrate your understanding of the insurance process and slip production.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Howden Insurance Brokers Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the insurance process, especially in relation to Accident & Health. Familiarise yourself with key terms and concepts, as well as Howden's unique approach to client relationships and their international reach.
✨Showcase Your Experience
Be ready to discuss your previous roles in insurance operations, particularly any broker backup responsibilities you've had. Highlight specific examples where you've managed policy renewals or prepared documentation, as this will demonstrate your hands-on experience and understanding of the role.
✨Ask Smart Questions
Prepare thoughtful questions about Howden’s culture, team dynamics, and future projects. This shows your genuine interest in the company and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
✨Demonstrate Team Spirit
Since collaboration is key at Howden, be sure to share examples of how you've worked effectively within a team. Talk about how you’ve supported colleagues and contributed to group success, as this aligns with their values of teamwork and mutual support.
