Unit4 Support Analyst

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Finance Systems & Support Analyst is responsible for managing and supporting global finance workflow activity and systems support, with a focus on Unit4 Financials. This role ensures operational continuity, resolves system issues, supports global stakeholders and their ability to use Finance Systems, and contributes to process improvements and training initiatives.

What you’ll be doing

• Resolve Unit4 workflow issues and manage escalations.
• Address and resolve global invoice approval related issues.
• Troubleshoot CODAXL and user issues.
• Provide support for Global User finance system queries.
• Act as point of contact for Unit4 workflow-related queries at 3rd line level.
• Raise and manage P1 tickets with Unit4 support.
• Participate in MIR and CAR calls as needed.
• Serve as the escalation point for WNS and other stakeholders.
• Communicate system issues and resolutions to users, IT, and Finance teams.
• Liaise with WNS, UK FinOps, HIBL Finance, IT, Cashiers, and SharePoint bot teams.
• Deliver training and guidance on finance workflows and systems.
• Develop and maintain reports, selectors, presenters, and master data.
• Create and manage finance system capabilities.
• Schedule and execute maintenance runs.
• Support year-end processes and re-dos.
• Manage invoice deletions and system configurations (e.g., company creation, pay masters, exchange rates, asset queries, supplier workflows).

What qualifications we’re looking for

• Bachelor’s degree in Finance, Business Administration, Information Systems, or related field desirable.
• 2+ years of experience in Finance operations or systems support.
• Experience with Unit4 Financials essential.
• Strong understanding of finance workflows and global finance operations.
• Proven ability to manage escalations and communicate with cross-functional teams.

Skills and Competencies

• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in reporting tools and data analysis.
• Detail-oriented with a focus on process improvement.

Desirable

• Experience working in a global or shared services environment.
• Familiarity with ticketing systems and incident management protocols.
• Knowledge of finance compliance and audit requirements.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.