Trainee Renewals Adviser

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

KICK START YOUR CAREER WITH HOWDEN LIFE AND HEALTH

We are an award-winning specialist life and health broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know our clients and what exactly they want from their insurance cover. Our continued growth has created several opportunities available across our Renewals Team. This is a fantastic opportunity for target driven confident and proactive people who are looking for a career within the financial services Industry. Sales experience is not essential. We are more interested in your objection handling, brilliant listening skills, your infectious enthusiasm, and your dedication to providing excellent customer service. We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working. This is a fantastic opportunity for University Graduates or School Leavers along with people working in the Retail Industry who are looking for a career in Insurance.

Contract Start July 2025. 6 Month Fixed Term Contract – If development goals are met – opportunity at the 6 months period to become a Permanent Renewals Adviser.

What we are looking for:

• Positive, motivated, and driven to achieve results
• Passion to go above and beyond for customers
• Proactive with a natural drive to succeed

Responsibilities:

• Obtaining renewal information and accurately updating systems with the information gathered.
• Preparing and sending out client renewal letters via email, or post.
• Working with colleagues and Insurers to ensure a high level of client retention.
• Research up to date policy renewal information.
• Retain existing business at policy renewal either with existing insurer or alternative.
• Contact clients who have cancelled a policy or are in default and look to resolve any issues for them to keep their policy or convert into new sales.
• Respond to queries from both clients and insurers in a pro-active manner.
• Identify and respond to all up-sell and cross-sell opportunities.
• Learn and retain detailed product knowledge.
• Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF).
• Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues.

6 Month fixed term contract. Ageas House - Gloucester. Hybrid - 3 days from home, 2 days in the office.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.